Position:

Sales Operations Associate I

Job Description:

Position Overview:
The Sales Operations Associate, specifically within the RMA Team, focuses on managing the RMA lifecycle and resolving post-sale disputes within a global corporate environment. Their target is to ensure efficient returns management, customer satisfaction, and compliance with company policies. The role involves cross-functional collaboration and efficient on-time communication.

Key Responsibilities:

• End-to-End RMA Management: Own the full return lifecycle, including issuing RMA numbers, tracking incoming goods, and coordinating repairs, replacements, or credits with the suppliers, our integration facility, warehouse and finance teams.

• Dispute & Claim Resolution: Investigate and resolve customer and partner claims related to shipping damages and logistics delays.

• Global Stakeholder Coordination: Act as the primary liaison between international customers, external suppliers, and internal departments (Sales, Supply Chain, Quality, Finance, and Logistics) to ensure timely resolution.

• Vendor Liaison: Coordinate with vendors regarding warranty claims, part replacements, and reconciliation of vendor invoice discrepancies.

• Data Integrity & ERP Management: Maintain accurate records of all return activities and claims in the company’s ERP (Oracle) and CRM (Salesforce) systems.

Qualifications:

• Education: Degree in Business, Administration, Supply Chain, Logistics, or a related field.

• Experience: 1–3 years in sales operations, customer service, or logistics, preferably in a company selling products and with a specific focus on RMA or claims management

• Languages: High level of English (written and oral).

• Technical Skills: Hands-on experience with ERP systems and proficiency in Microsoft Excel

Key Competencies:

• Communication efficiency

• Detail-Oriented: Precision in data entry and complex problem-solving.

• Resilient: Ability to remain professional under pressure and handle sensitive customer disputes and supplier negotiations.

• Adaptable: Comfortable in a fast-paced environment with evolving tools and priorities.

• Proactive: Strong ability to prioritize urgent tasks and meet strict deadlines.

What’s In It for You

• A full-time permanent role within a globally recognized IT leader.

• The chance to work on strategic, high-impact programs.

• A dynamic international environment, collaborating with teams across EMEA and North America.

• Opportunities for career growth and professional development in cloud and project management.

• A culture that values innovation, collaboration, and continuous improvement.

• Full Permanent contract,

• Social advantages: CNSS, CIMR, Health insurance.

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Location:

MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type:

Full time

Job Category:

Business Support