Location(s): Chennai, Tamil Nadu, India ⋅ Tamil Nadu, India
Experience Level(s): Junior ⋅ Mid Level ⋅ Senior
Field(s): Customer Success & Support
Workplace Type: On-site
Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
Execute technical tasks assigned by team leadership in a timely and efficient manner.
Utilize technical management systems effectively to ensure accurate and complete data entry.
Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
Mentor junior engineers through technical escalation support and customer relationship building
Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations
Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager
Monthly KPI evaluation for Engg. & Sr. Engg. For a defined cluster
Takes up managing clusters and support cluster engineers on operational activities