About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Responsibilities to include but not be limited the following:

i. Coach and mentor new hire ‘Agents’ at a minimum 1:15 ratio during
classroom training and nesting phase on the floor
ii. Support ‘Team Leader’ in communicating process and policy changes
effectively to operations teams. Escalate issues impacting operations
productivity or quality and identify process/system/tool/policy
improvement opportunities
iii. Assist client's community and help resolve inquiries empathetically,
accurately and on time
iv. Become and remain knowledgeable about client products and
community standards
v. Make well balanced decisions and personally driven to be an
effective advocate for our community
vi. Strong interpersonal skills, verbal and written communication skills
and most importantly empathy
vii. Display a strong bias to doing what’s right for our community in
supporting client's mission to #ShipLove
viii. Investigate and resolve issues that are reported on the client platform such as
requests for account support and reports of potentially abusive
content
i. Respond to user inquiries with high quality, speed, empathy and
accuracy
ii. Use market specific knowledge, signals and insights to spot and
scope scalable solutions to improve the support of our community
of users
iii. Gather, analyze and utilize relevant data to develop ways to improve
the overall user experience on the site
iv. Enforce client's Terms of Use by carefully monitoring reports of
abuse on the site
v. Review the reported content within agreed turnaround times and
standards of quality
vi. Identify inefficiencies in workflows and suggest solutions
vii. Recognize trends and patterns, and escalate issues outside client
policy to the global team
viii. Co-facilitate with primary trainer during new hire on-boarding

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.