Posted:
10/24/2024, 5:00:00 PM
Location(s):
Mesa, Arizona, United States ⋅ Arizona, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
What’s Under the Hood
DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
That’s Nice, But What’s the Job?
In short, The Credit Bureau Advisor is responsible for answering Direct and Indirect disputes pertaining to credit reporting. You will review disputes for inaccuracies and make any necessary adjustments per FCRA guidelines.
In long, you will be responsible for answering Direct and Indirect disputes pertaining to credit reporting. This position requires the individual to review disputes for inaccuracies and make any necessary adjustments per FICRA guidelines.
Responds to Indirect disputes in a timely fashion while maintaining a high level of quality assurance.
Process’s fraud/identity theft claims
Manages departmental email box and postal mail by prioritizing and processing disputes.
Anticipates, quantifies, and helps to resolve problems and issues.
Ensures all time sensitive deadlines are met.
So What Kind of Folks Are We Looking for?
Excellent verbal and written communication skills. Must possess excellent verbal and written communications skills, typing skills and windows-based skills, Excel, and Word.
Fantastic problem solver and multitasker. Your job is not only to find the problem, but more importantly, find the solution. Excellent ability to maintain composure with customer while striving toward superior customer service.
A mind for the details. Okay we know “detail-oriented” is on about every job description – but we really mean it! Must be self-motivated and detail oriented with strong decision-making skills.
Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
Agile in a fast-past environment. We move, and we move quickly. Thriving in an environment that never stops, is a must. Skilled at multi-tasking and prioritizing effectively.
Passionate and goal oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them. Strong leadership skills, strong ability to identify areas of opportunity and be responsive to address these needs.
The Specifics.
High School Diploma or GED required
Must be comfortable working on site and have availability weekdays from 7am-5pm. This team works out of our Operations Center in East Mesa.
So What About the Perks? Perks matter
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
Website: https://www.drivetime.com/
Headquarter Location: Tempe, Arizona, United States
Employee Count: 5001-10000
Year Founded: 2002
IPO Status: Private
Industries: Automotive ⋅ Financial Services ⋅ Sales Automation