Responsibilities

• Conduct high quality trainings to help customers improve their application and clinical capabilities with ZEISS surgical equipment's and use its safely and effective.

• Become recognized expert in product/clinical technical competencies; answer a wide range of questions concerning software and clinical applications.

• Should be capable of doing presales demonstration of ZEISS products, workstation, and its applications.

• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer.

• Create evidence and customer demonstration data for upselling features & Applications including documenting trainings, site visits and customer interactions.

• Continuously develop and improve a network of key opinion leaders within the assigned territory.

• Maintaining satisfactory after sale relationships and development of long-term customer relationships coupled with the ability to identify and capitalize on opportunities that immediately satisfy customer needs.

• Communicate effectively accross sales/product/service team for customer training needs and product demonstration or installation to maximize sales potential and customer satisfaction.

• Support cross fuction activities related to market growth initiatives when needed (i.e industry tradeshows, product demos/presentation, congress, advanced application visit for KOL, etc.)

• Support the deployment of digital tools and embrace the digital transformation of clinical education.

• Use market and product knowledge to assist sales team in developing market, revenue and business strategies.

• Generates and maintain customer profiles, including key decision makers.

• In partnership with service engineer to fulfill obligations of order that ensures customer competency and high NPS.

• Aggressively manage travel budget to goal thru optimization of travel strategies and cost savings.

• Ensures knowledge of and compliance with Company policies and quality processes

Requirements

1. Education / Professional Certification

• Degree in medicine, biology, biomedical engineer, electro medic/electro bio medic, or any relevant field

2. Experience

• At least 2 to 3 years’ experience in clinical/application/technical support of medical devices.

• Good technical knowledge of medical device market and familiar in it’s operation.

• Demonstrated current basic clinical scanning proficiencies on current products/platforms.

• Comfortable in a physician and clinical/patient care environment.

• Required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical Scenario.

• Knowledge in medical devices specifically for microscope, ophthalmology (diagnostic, therapeutic) equipment is preferable

• Experience handling customer feedback, complaints, and dissatisfaction

3. Knowledge / Skills / Other characteristics

• Pleasant personality, proactive mindset

• Self-starter, self-directed, team-oriented individual who thrives in a fast-paced, dynamic business environment.

• Possess strong analytical, technical-solving, interpersonal and customer communication skills.

• Ability to work in high-pressure environments and places personal and business integrity at forefront.

• Ability to work independently with minimum supervision, high work standards and quality.

• Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening, and interpersonal skills.

• Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows.

• Fluent English, local language and additional languages are an advantage.

• Proficiency in computer skills in Microsoft Office Suite products.

Your ZEISS Recruiting Team:

Astrid Annissa Sastaviyana, Yosseano Kuncahyo