Eye your future with us.

Work, learn and collaborate alongside top caliber professionals who have years of experience and knowledge hailing from diverse backgrounds.

CUSTOMER RELATIONSHIP MANAGEMENT

Customer Service Excellence: Ensure all customers receive exceptional service throughout their experience at the Eye Care Center.

Customer Feedback: Gather customer feedback and reviews to assess satisfaction levels and identify areas for improvement.

Resolution of Issues: Handle customer complaints and concerns in a professional and timely manner, striving to achieve positive outcomes.

Building Loyalty: Implement strategies to build customer loyalty and increase repeat business through personalized service and effective follow-up. Engages in proactive client outreach and relationship building to drive sales growth and retention.

KRA 2: SITE SALES STRATEGY AND PLANNING

Develop Sales Strategies: Formulate and execute strategic sales plans or eye care center sales to achieve revenue targets and business growth objectives in collaboration with the Director, Eye Care Center Sales. 

Market Analysis: Identifying target market to identify opportunities for expanding services and increasing market share.

Business Expansion: Explore and pursue opportunities for business expansion, including new market segments.

Sales Forecasting: Utilize sales data and trends to forecast future sales and plan inventory and staffing accordingly.

Promotions and Campaigns: Plan and execute sales promotions, campaigns, and events to attract new customers and retain existing ones.

Industry Knowledge: Stay updated on industry trends, competitive landscape, and emerging technologies in eye care products and services.

KRA 3: SITE PERFORMANCE OVERSIGHT

Inventory Management: Monitor inventory levels of products in the Eye Care Sales Center.

Sales Target Achievement: Achieves site-specific sales targets by implementing strategic sales plans tailored to the unique needs and demographics of the site. Collaborates with the Director for Core Services to set realistic and challenging goals/targets, ensuring alignment with overall company objectives. 

Sales Performance Analysis: Analyze sales performance metrics, such as conversion rates, average transaction value, and customer acquisition costs.

Financial Reporting: Prepare and review sales reports and financial statements, providing insights and recommendations for improvement.

Compliance: Ensure compliance with all company policies, procedures, and regulatory requirements related to sales operations.

KRA 4: VIRTUAL TEAM LEADERSHIP AND MANAGEMENT

Virtual Team Supervision: Lead and manage the sales team, including recruitment, performance evaluation, and motivation.

Schedule Coordination: Coordinate schedules and shifts for sales staff to ensure adequate coverage and efficient operation of the Eye Care Center.

Conflict Resolution: Address any issues or conflicts within the sales team promptly and effectively.

KRA 5: VIRTUAL PEOPLE MANAGEMENT

Talent & Performance Management

Indirectly oversees individual and team performance by establishing goals, measuring progress, and ensuring clarity and alignment in meeting targets. This is achieved through:

constantly keeping all parties informed, involved, proactive, and flexible

Performance Reviews: Support functional leader in conducting regular performance reviews and evaluations for sales team members, recognizing achievements and addressing areas needing improvement.

Talent Acquisition

Develops resource plans based on the current manpower and operation needs.

Supports the sourcing and hiring efforts of Human Resources according to agreed-upon turnaround times by:

referring, screening & interviewing applicants

providing feedback on time

Capability Building

Assesses the employee's development needs based on well-informed performance measures, goals, and career aspirations and movements.

Plans and supports the development of employee’s competencies by creating a learning environment, and ensuring constant support through leadership, coaching, and mentoring.

Engages and empowers employees to develop their own learning pathways and action plans aligned with their business goals.

Workload And Schedule Management

Conducts fair and thorough workload management through:

strategic assessment of operation needs and staff competencies

informed collaboration and delegation of tasks, promoting ownership, clear roles, healthy boundaries, and a supportive culture

Coordinates within and between teams, departments, and locations to leverage opportunities and accelerate results.

Promotes respect, presence, and flexibility through support and engagement, ensuring adherence to staff schedules, including meal breaks, shift planning, and leave management.