Responsibilities:

• Team Leadership & Management: Lead a team handling contract management, order processing, invoicing, and providing insights while ensuring high-quality service for international client.
• Operational Efficiency & Improvement: Identify opportunities for continuous improvement across workflows, team structures, and user experiences, and implement tailored solutions to optimize performance and streamline processes.
• Project Management: Lead ad-hoc operational projects, process enhancements, and client-specific initiatives, ensuring timely delivery and adherence to client expectations.
• Cross-Functional Collaboration: Act as a key liaison between internal teams, delivery leads, and client stakeholders to ensure alignment on goals, priorities, and progress.
• Performance Management & Development: Monitor team performance, provide constructive feedback, and offer career coaching and mentorship to team members. Develop individual growth plans and foster a culture of continuous improvement.
• Forecasting & Scheduling: Analyze workload and forecast team output to effectively manage resource allocation and support the efficient scheduling of agents.
• Client Relationship Management: Build strong relationships with clients, understanding their evolving needs and ensuring that team output aligns with client goals and expectations.

Requirements:

• Professional Experience: 5+ years of work experience in a leadership role managing teams in a data-driven or operational environment.
• Leadership Expertise: Demonstrated success in leading teams, with a proven track record of driving performance improvements and achieving organizational goals.
• Language Proficiency: Fluency in English and proficiency in German language
• Technical Proficiency: Strong working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint), with advanced skills in data analysis tools and software preferred.

Preferred Qualifications:

• Experience in Data Analytics: Experience in data analysis and reporting, with an understanding of key performance metrics and how to drive business decisions based on data.
• Project Management Skills: Experience managing projects, with a focus on process optimization and operational efficiency.
• Problem-Solving & Analytical Thinking: Strong problem-solving abilities with a data-driven mindset and the ability to identify areas for process optimization and improvement.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.