IRA SUPPORT SPECIALIST-Kansas City Hybrid

The IRA Support Specialist is responsible for providing IRA time deposit customer support, including addressing customer and branch inquiries, processing new applications, contributions, distributions, and beneficiary designations. The incumbent will answer general questions regarding annual mailings of federal tax withholdings and monthly/quarterly statements. Respond to and handle phone inquiries from customers and bank associates regarding IRA time deposits.  Inquiries include instructions on completing new applications, performing distributions and contributions, and the handling of beneficiary designations and relationships. Process and verify new applications, contributions, change of beneficiary and distributions.  NOTE:  This position requires availability from 10AM to 7PM Central

How you will spend your time:

• Ensure the documentation is complete, accurate, and ready for records retention
• Send appropriate confirmation letters directly to customers
• Access reports to proactively manage distributions for customers reaching age 73 and over
• Manage processes to ensure proper tax withholdings are recorded and the bank is in compliance with all distribution requirements
• Train branch personnel on IRA time deposit policies and procedures
• Support inquiries related to the annual mailing of tax statements
• Keep current with all IRS regulations for IRAs and Time Deposits
• Test and validate new systems for tax reporting on IRA Time Deposits Recommend changes and create new internal procedures for IRA Time Deposits

We’re excited to talk with you if you have:

• High School diploma or equivalent
• 2+ years of Financial Services experience with IRA or time deposit account experience preferred
• Customer service experience
• Microsoft Office applications experience
• Demonstrated ability to communicate clearly with coworkers, managers, and business partners
• Demonstrated excellent attention to detail and accuracy of work produced
• Demonstrated good decision making/problem solving ability
• Demonstrated good written communication skills
• Proven to be a highly motivated self-starter with the ability to determine priorities, plan, organize, and follow through on tasks
• UMB system experience; Mosaic, Hogan, RDS

Compensation Range:

$38,910.00 - $75,080.00

The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [email protected] to let us know the nature of your request.

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