EleVia Software, headquartered in Minneapolis, MN, was founded in 2009. EleVia provides software for finance and field professionals in the architectural, engineering and construction market. We develop, deliver and support software to extend the value of the Deltek Vision® and Vantagepoint® ERP systems. Our products elevate and enhance key financial and operational processes — giving valuable insight into project performance and profitability.
As a Product Support Specialist, you are responsible for handling support requests from new and existing customers on a variety of topics. Using his/her knowledge of products or services, as well as outstanding customer service skills, this professional provides front line customer service via phone, chat, and email for EleVia’s products. This isn’t a call center job – you will be collaborating with the customer, product development, and team members to work the cases to resolution. The most successful person in this role is someone resourceful and a willingness to help our customers with their solution needs. As your knowledge of our product and industry grows, you will be making a difference with our customers, contributing to the smooth operation of their business.
Job Description:
The Technical Consultant deploys, develops, and maintains technical solutions for all EleVia Software products. The Technical Consultant is familiar with standard troubleshooting concepts, practices, and procedures and relies on experience and judgment to plan and accomplish goals.
This role is also responsible for updating project tasks, individual contact and account information in the Salesforce CRM system as well as contributing to and maintaining content in Knowledgebase Articles.
This is a remote, full-time position with some off hour activity to support the customer base during off business hours. Some travel (10%) maybe required.