We are in search of a Business Systems Analyst to join our task force at the CIO/Enterprise Infrastructure/Service Management Office located in Reston, VA. As a core member of the Service Management team, you will play a valuable part in supporting and executing a wide range of projects and programs, as well as an exciting opportunity to use your experience and training to help analyze Leidos’ current Service Management processes and workflows and help to bring improvements and efficiency to this transforming organization.

If this sounds like the kind of environment where you can thrive, keep reading!

As the global CIO Services organization, we enable the enterprise to execute its mission to grow through innovation, collaboration, and effective use of information and technology.  Through our world class talent and technology, we will provide differentiated and agile services, partnering with the enterprise to strategically transform, defend and grow the business, developing and implementing solutions that we can use to support our customers’ mission.

Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your resume with us today!
 

Role & Responsibilities:

• Maintain and update the Configuration Management Database (CMDB) to ensure accuracy and completeness of configuration items (CIs).
• Support regular audits and reconciliations of CMDB data to identify and resolve discrepancies. 
• Implement data quality controls and processes to ensure the integrity of CMDB information.
• Monitor data entry and usage to ensure compliance with established standards and policies. 
• Collaborate with the Change Management team to assess the impact of changes on configuration items and ensure that the CMDB is updated accordingly.
• Review and approve CI changes, ensuring alignment with configuration management policies.  
• Work closely with IT teams (e.g., Asset Management, Major Incident Management) to ensure accurate CI representation and data sharing.
• Stay updated on industry best practices and emerging trends in configuration management. 
• Assist in root cause analysis and problem management activities by providing accurate CI data.
• Provide training and support to team members and stakeholders on CMDB usage and best practices. 
• Identify opportunities for process improvements and enhancements related to the CMDB and configuration management practices.

Required Qualifications:

• Bachelor’s degree and 2 – 4 years of relevant experiences, which should include experience working within an ITSM environment.
• Experience with ServiceNow, CMDB, and ITSM required.
• Able to work independently and as a team member.
• Proficient in Microsoft Office applications to include Word, Teams, Vision, Excel, and PowerPoint.
• Good interpersonal skills; tact, patience, courtesy, and good listening skills.
• Excellent time management, problem solving, prioritization and multi-tasking capabilities.
• US Citizenship is required. 

Preferred Qualifications:

• ITIL V3 or V4 Foundations Certification
• Experience working in an Agile environment.
• Experience working as part of a global team; across multiple countries and time zones.
• Experience in requirements gathering, story writing, test plan development and working on projects using agile methodologies and best practices.

Original Posting Date:

2024-07-29

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $55,250.00 - $99,875.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.