Customer Sales Administration Officer

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KEY EXPECTED ACHIEVEMENTS

·       Should be able to work in AUS shift (0330AM to 1230PM)

Commercial Terms and Conditions (CTC) & price management
• Analyses and challenges feasibility of commercial terms and conditions, based on business requirements
• Verifies accuracy and consistency of collected data before entering them in the information system
• Sets up the prices and commercial terms and conditions in the information system
• Identifies rejections and manages the correction in the information system.
• Conducts data cleaning to rid the system of old, unused data, duplicate or incorrect data

Request Management
• Captures customer’s requests & claims related to commercial terms and conditions and prices
• Analyses and provides issue resolution or appropriate answer
• Contacts, follows up and closes the loop with customer
• Performs root cause analysis and implements corrective actions to eliminate reoccurrences
• Shares recurring problems with the relevant internal partner(s) in order to find solutions

Financial transactions traceability
• Ensures the traceability of financial transactions, regardless type of payment, to answer to audits requirements
• Produces and archives all supporting materials according to the rules in force in the territory covered

Apply and improve work methods
• Applies legal, fiscal and internal control rules (including embargo’s rules).
• Recommends actions and evolutions to improve the efficiency of work methods, internal control compliance and customer satisfaction

Internal control:
• Ensures both operations and projects are compliant with Internal Control requirements
• Ensures the implementation of internal control requirements for the Sales Administration and Marketing & Sales teams
• Guarantees that action plans are defined and deployed on time by the Sales Administration & Marketing & Sales teams

Educational Requirements

• Masters/Bachelor degree in Accounting, Finance or Business Administration

Work Experience

• Minimum of 2-3 years of experience in OTC/Order Management; preferably Cash application
• Has exposure to Commercial terms & conditions defining and application.

Competencies

• Strong analytical & reporting Skills
• Good Interpersonal and communication skills to effectively work with the team. A team player.
• Should work under pressure; Self starter
• Strong communication skills.
• Proficiency in Microsoft Office applications (primarily Excel)
• Conflict Management, Problem Solving, Customer Centricity and people handling

Preferred Skills

• Experience in complex Order Management System (Oracle) & other ERP applications.
• Skilled in all Microsoft Office applications; specifically for Advanced Microsoft Excel.

Knowledge in Power BI/Automation tools is preferrable