BRIEF DESCRIPTION OF THE POSITION LEVEL

 

This position will process all received requirements in a timely and accurate manner, according to the assigned transaction process. Will be part of the Finance Operation team, helping on day to day of the required analysis & reconciliation of the transactions, focus on the collection, reporting and follow up of the payment’s recovery and costumer status.

Collections is the process, which is focus on managing the costumer debt, from the invoice issuance to the payment receipt. This including managing costumer information, due dates, late payments, collections managements, tracking payment promises and communication with costumers to ensure debt recovery. Also requires an accurate follow up, very detailed analysis in favor of releasing orders if apply.  Important the participation of knowledge transfer training sessions for team members, create a positive teamwork environment, generate new improvement ideas,  make sure compliance requirements get execute accordantly and controls.
 

RESPONSIBILITIES

• Overall knowledge of OTC processes/particularly on the Collection sup process and demands.

• Process all received requirements in a timely and accurate manner (according to the SLA and KPI).

• Daily managing of reports & metrics.

• The person in this position must maintain a positive working relationship between the internal customers and the requestors.

• Assure that all requests to be processed have the right analysis, approvals and follow the procedure and polices.

• Proactive and constant communication with Team Lead to ensure process stability and requirements compliance.

• Actively support the implementation of best practices within the department.

• Knowing and following the escalation path when needed (dispute or resolution).

• Perform month-end related activities.

• Handle customer service queries internally.

QUALIFICATIONS

Requirements

• Should have 2-6 years of experience in Finance And operations areas.
• Bachelor's degree. Business Administration/Accounting
• MS office knowledge.
• Basic/intermediate Excel skills.
• C1 English level.

Key Skills

• Good team player with a positive attitude and collaboration skills.

• Flexible to work per the business need.
• Effective communication.
• Strong customer service orientation.
• Ability to deal with ambiguity.
• Should be organized.
• Teamwork.
• Continuously look for process improvement.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.