Woven by Toyota is the mobility technology subsidiary of Toyota Motor Corporation. Our mission is to deliver safe, intelligent, human-centered mobility for all. Through our Arene mobility software platform, safety-first automated driving technology and Toyota Woven City — our test course for advanced mobility — we’re bringing greater freedom, safety and happiness to people and society. 

Our unique global culture weaves modern Silicon Valley innovation and time-tested Japanese quality craftsmanship. We leverage these complementary strengths to amplify the capabilities of drivers, foster happiness, and elevate well-being.

Our dedicated 5-member Audio Visual / Executive Event Support team is focused on providing support for Audio Visual Events and supporting meeting room AV devices. A main function of this team is supporting events for the most senior Executive members in the company. Working together with users, we also support "white glove" desktop support support for our executive level users. Continuous improvement is at the heart of what we do. We also work within the IT Operations Support team to  enhance both support processes and user experiences.

You are an experienced Technical Audio Visual and Executive support lead; you understand what goes into the delivery of a successful Event.   You also have some specialist skillset or experience related to Audiot Visual event support. This is a hands-on lead role supporting senior executives with Desktop support, so you also have experience supporting (WIN, MacOS, iOS, and GWS).  As this is a lead role, you also know how to lead improvements with technical and support procedures ensuring the team delivers to the same values.

- Lead the daily operations of the AV and Executive Support team

- Be the primary contact, delivering white glove support, for Executive members’ Event and Desktop support and escalations

- Oversee daily delivery of support and ensure team cross-training

- Engage with IT Operations global teams to support and deliver Operations related programs, (Technical, Processes Related, Budget and Support of non-standard support events)

- Maintain constant improvement efforts for processes, service offering and equipment.

- Collaborate with users to deliver the  best Event experiences

- Deliver hands-on oversight of Event Operations, including planning, setup, testing, and  support team allocation. Including post-event reviews for continuous improvements

- Create AV and event related user technical guides and documentation

- Collaborate with AV vendors for equipment maintenance, rental, and new device advice and procurement

- Promote improvements with AV recording/editing service offering

- Come to the office at least 3x per week per our hybrid work policy reporting to the head of IT Operations Support.

- 5 years providing event support in a corporate environment

- 5 years supporting Enterprise Desktop environments (Win, OSX, iOS, and GWS)

- Experience troubleshooting Audio Visual issues real-time (in front of an audience)

- Experience with corporate Video Conference systems (fixed and desktop)

- Cisco video conference codecs, Logitech Rally-bar, Gmeet, MS Teams, Zoom

- Bilingual Japanese / English. Role requires written and spoken Japanese

All interviews will be arranged via Google Meet, unless otherwise stated.

・Competitive Salary - Based on experience

・Work Hours - Flexible working time with NO core-hours

・Paid Holiday - 20 days per year (prorated)

・Sick Leave - 6 days per year (prorated)

・Holiday - Sat & Sun, Japanese National Holidays, and other days defined by our company

・Japanese Social Security - all applicable (Health Insurance, Pension, Workers’ Comp, and Unemployment Insurance, Long-term care insurance)

・In-house Training Program (software study/language study)

・We are an equal opportunity employer and value diversity.

・Any information we receive from you will be used only in the hiring and onboarding process. Please see our privacy notice for more details.