Posted:
2/11/2026, 9:55:32 AM
Location(s):
Federal Territory of Kuala Lumpur, Kuala Lumpur, Malaysia ⋅ Kuala Lumpur, Malaysia ⋅ Bangkok, Bangkok, Thailand ⋅ Bangkok, Thailand
Experience Level(s):
Junior
Field(s):
Customer Success & Support
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Summary:
This position is responsible for the successful project execution of customer service tasks across APAC region.
To act as a representative for best operational practices within the group, the individual will be involved in planning, implementing of projects for clients and company initiatives, review and proactively suggest improvements to relevant offices.
Responsibilities:
Improve process gap for offices in Asia Pacific
Plan and execute start-up projects for relevant offices to meet customer expectations
Assist network with technical support
Responsible as the specialist in the identification, assessment and resolution of complex issues
Responsible for short-term and long-term service assignments
Act as primary point of contact for selected key account and attend meetings where required
Partner with Quality Assurance to ensure quality standards and compliance are met
Build ad hoc reporting and analyze data on customer inquiries, responses and feedback so as to develop customer service analytics and trends.
Assist in training for client specific projects
Assist Customer Service/Operations managers with technical support including training, reporting and analysis on behalf of internal and external stakeholders
Perform other work-related relevant duties assigned
.
Experience:
2 years in logistics / freight forwarding customer service is ideal
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Website: https://www.cencora.com/
Headquarter Location: Conshohocken, Pennsylvania, United States
Employee Count: 10001+
Year Founded: 2001
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Emergency Medicine ⋅ Enterprise Software ⋅ Health Care ⋅ Medical ⋅ Pharmaceutical