Posted:
11/3/2024, 4:00:00 PM
Location(s):
Ontario, Canada ⋅ Thunder Bay, Ontario, Canada
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
On-site
What we can offer you:
A competitive salary
Comprehensive benefits and employee assistance program accessible.
A generous employer contribution to the pension plan.
Complete insurance coverage.
Employee discounts on automotive products.
Career development opportunities
Work in a dynamic work environment you’ll be able to expand your skills
Your Daily Contribution & Impact:
Greets all customers (in person or over the phone) with a positive, engaging and welcoming attitude.
Sell and support a diversified line of products via phone, fax, email and over the counter, promoting Private Brands and eCommerce channels whenever possible. Delivering a high level of customer service and support promotions and upselling opportunities.
Handle customer transactions: including sales, returns, defectives in a timely manner.
Ensuring customers parts orders are accurately filled and delivered in a timely and efficient manner.
Reconcile their transaction history and drawer at the conclusion of each shift.
Operate the store point of sale system (PartsWatch), internet and paper catalogue to search for parts and customer accounts, and to invoice and pull orders.
Assist with merchandising activities, maintaining standards of appearance, coordinate and cooperate with employees in the execution of plan-o-grams, overall product presentation, inventory management, signage, and various product initiatives to enhance the customer experience and maximize inventory turns.
Follow all policies and standard operating procedures related to cash, credit, check, refund and return policies.
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Contribute proactively to improvements in branch sales and profitability.
Adhere to inventory control programs, in-stock standards and all operating procedures.
Effectively communicate with all store and support center team members, management, and customers.
Other store support related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as required.
Expertise & Essential Skills:
Automotive Parts experience in the automotive aftermarket (Jobber) parts industry (min 1 year)
Why Bumper to Bumper?
Long live your career at Bumper to Bumper!
Website: https://uniselect.com/
Headquarter Location: Boucherville, Quebec, Canada
Employee Count: 5001-10000
Year Founded: 1968
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Automotive ⋅ Retail ⋅ Supply Chain Management ⋅ Wholesale