Location(s)

Birmingham, Alabama, Jacksonville, Florida, P&C-Butterfield Road-Downers Grove-IL-AAC

Details

 

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. 

Kemper has a position available for a highly skilled Business Systems Analyst to join our Corporate Services technology team. The ideal candidate will partner with corporate business areas to understand, translate, and drive effective solutions that address complex business needs through strong problem-solving and critical thinking skills.  This role supports strategic, run and growth initiatives for enterprise applications related to Finance, Legal, Procurement, Security, Corporate Communications, and Digital Marketing. Accountable for medium-to-large-sized projects and coordination of production support activities in rapidly changing business environments. This role is responsible for leading the analysis of business requirements, documenting requirements, designing workflows, use cases, and identifying opportunities for process improvement.   

 Responsibilities

• Achieve and maintain knowledge of evolving business functionality and multiple technical platforms to ensure alignment with changing business and technology needs.    
• Perform analysis, identify changes, assess the impact of the changes, capturing and documenting requirements and ensuring that those requirements are delivered on time and with quality.
• Outline testing strategy, define and execute test cases, and support business acceptance testing.
• Perform procedural duties within standardized practices, where applicable.
• Comply with and support all corporate, department and security policies and procedures.
• Facilitate estimation and design sessions during project ideation. 
• Provide oversight of small work requests.
• Collaborate with cross-functional teams and vendors to deliver high-quality changes on time and ensure production change processes and procedures are followed. 
• Coordinate production support activities including triage, troubleshooting, data analysis, etc. through resolution delivery. 
• Communicate and report effectively at the business and IT leadership level. 

Qualifications

• 8 years of business system analyst experience required.
• Proficient in core business analysis activities, including workflow creation, use case documentation, requirements gathering, test case development, and data analysis
• Demonstrated ability to independently manage tasks and timelines while producing high-quality, on-time deliverables with minimal supervision
• Highly adaptable to shifting priorities while maintaining focus on accuracy and efficiency
• Exceptionally organized, detail-oriented, reliable, and capable of multitasking in a fast-paced environment
• Strong written and verbal communication skills for effective collaboration with technical and non-technical stakeholders
• Proven ability to deliver high-quality documentation and outputs within expected timeframes
• Experienced in functional design, including writing comprehensive requirements and test cases and ensuring traceability and coverage
• In-depth understanding of the full systems development lifecycle (SDLC), from inception through deployment and support
• Strong background in requirements gathering and stakeholder facilitation
• Hands-on experience with testing, production support, and troubleshooting, including defect triage, data analysis, and root cause analysis
• Excellent problem-solving and analytical skills with a strong aptitude for learning new tools and concepts
• Proficiency in tools such as JIRA, Confluence, and Microsoft 365
• Experience in process design and automation is a strong plus
• Knowledge of ServiceNow is preferred
• Familiarity with the insurance industry is a plus
• Bachelor's degree in Information Technology, Business Administration, or a related field; or equivalent work experience in a related technical or insurance role
• This position works at a local Kemper office with opportunity to work remotely during the year.

The range for this position is $86,200 to $143,600. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.  

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. 

Kemper will never request personal information, such as your social security number or banking information, via text or email.  Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates.  If you receive such a message, delete it.  

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