What will you do:

• Ensure customer satisfaction by managing sales orders, processing customer claims and collecting overdue payments.
• Process sales orders and ensure timely delivery to customers
• Resolve customer queries and claims or complaints in a timely and professional manner
• Collaborate with cross functional teams to ensure customer satisfaction
• Maintain prices and pricing conditions according to rules and procedures
• Process rebate reports and issue credit notes according to customer agreements
• Continuously improve customer experience through effective communication and problem solving skills
• Ensure update and maintenance of country Desktop Procedures, Supporting Documents and Standard Operating Procedures
• Adhere to SLA and KPI targets

What do we expect:

• Fluent Spanish and English (min C1)
• Solid customer service experience, preferably in the health sector (min. 1 year)
• Strong customer orientation
• Good communication and interpersonal skills
• Structured person with the ability to prioritize and analytical skills
• Ability to work in a team.
• Knowledge of the SAP SD module.
• Advanced knowledge of the MS Office package

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.