The Business Analytics Sr. Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

• Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings
• Ensures analytics drive appropriate marketing investment decisions and marketing plan activities
• Analyzes performance of marketing programs and business initiatives
• Ensures analysis drives appropriate marketing investment decisions and marketing plan activities
• Forecasting includes creation of key indicator curves and indices
• Work closely with internal and external business partners in building, implementing, tracking and improving decision strategies
• Makes and implements recommendations through the use of data analysis and segmentation methodologies
• Integrates key profitability drivers and measures of success make pricing offer recommendations and performs adhoc analytical requests
• Manages staff. Evaluates subordinates' performance and makes decisions regarding staffing, pay increases, promotions, terminations, etc.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of experience
• Experience as an Operations Research Analyst, Analytics Manager, Strategic Business Analyst or related position performing quantitative analytics supporting financial services
• Experience analyzing large datasets; applying mathematical, statistical and quantitative analysis techniques to perform complex analyses and data mining. Ability to translate and articulate complex thoughts and opportunities to a larger au

Education:

• Bachelors/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The Data/Information Management, Senior Manager (Vice President) accomplishes strategic outcomes through the management of professional team(s) and department(s). He/She embeds deep subject matter and Banking industry expertise within Operations' Business Intelligence (BI) coupled with AI-led decision intelligence.

The VP, Pillar head owns strategic client relationships and value delivery for Operations BI engagements — translating business outcomes into analytics, BI, and AI solutions that improve cost, control, CX, and decision-making across Citi’s Personal Banking Operational functions.

Requires in-depth understanding of how operational functions collectively integrate and contribute to the objectives of Citi. Commercial awareness is an added advantage. Proficient exec-level communication, change management and diplomacy skills are 'must-haves' in this role to guide, influence and convince key business partners / stakeholders. The candidate will have responsibility for volume, quality, timeliness and delivery of end results of an area. Full management responsibility of a team lies with him/her, too, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approvals as well.

Responsibilities:

• The incumbent is responsible for overseeing the Operations' BI life cycle and embed AI-led intelligence across various data activities, which include database administration, data analysis, maintenance, data quality, and database management or database architecture / design engineering, leading into intelligent visualization & insights generation
• Functional Clients’ relationships and shaping of Operations BI vision aligned to client priorities
  • Day-to-day focus: co-creation of end-to-end BI solutions across:
    • Data ingestion & quality
    • Semantic layers
    • Dashboards & insights
    • Advanced analytics / GenAI overlays
  • Provide executive oversight across BI delivery programs / outputs
    • Supervision of day-to-day work of junior employees
  • Lead cross-functional teams: BI, data engineering, AI, domain SMEs
  • Coach analysts, developers to embrace Operations’ business outcomes
  • Influence and collaborate with tech, platform groups for accelerated roadmaps
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15 years of experience
• Knowledge of the Customer Service / Credit, Collections & Recovery functions and overarching understanding of Consumer Financial Services regulatory environment
• Track record of developing analytics / data science-led innovative, intelligent solutions
• Experience in developing, managing, and implementing big-ticket analytical projects in the banking / financial services domain
• Experience developing and implementing AI-led analytical strategies in banking / financial services domain
• Expert knowledge of advanced statistical techniques & AI tools

Education:

• Bachelors (BTech) / University degree, Masters’ degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Decision Management

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Job Family:

Business Analysis

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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