Posted:
8/20/2024, 8:29:26 AM
Location(s):
Whittier, California, United States ⋅ California, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support
Workplace Type:
On-site
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Provide customer account services to families for after care and pre-planning, explore alternatives, and troubleshoot situations. Elevates problems up to the Account Claims Specialist II when unable to resolve. Process funeral insurance claims (Global Atlantic and TruStage) and follow up with third party insurance vendor (American Funeral Financial) to ensure timely payment. Submit claims for Batesville rebates, process payments, research credit balances, submit refund requests, and perform account adjustments in accordance with SOX control. Manage the at-need accounts receivables through effective collection efforts in order to increase recovery and minimize financial losses to the company, while meeting the company financial objectives. Works under the close direction of the Senior Specialist II.Essential Job Functions: Must be able to perform the essential functions of the job with or without reasonable accommodations.
Key Competencies:
As an Individual Contributor, incumbent is expected to meet the Key Competency: Open Communication, Building Relationships, Personal Leadership, and Commitment to Quality, Business Focus, and Customer Focus. Must have a positive Attitude. Meeting the behavior standards in each Competency links directly to the annual Performance Review.
Experience and Education:
Special Skills
Working Environment
Physical Requirements
Meet with families in an office, answer heavy phone calls, and respond to heavy company email inquiries. Must be able to make outgoing collection calls; must be able to handle difficult customers, using conflict resolution skills; potential eyestrain from constant viewing of computer monitors; ergonomic requirements must be considered for safety and health. Sit for long periods.
Equipment / Machines Operated
Compensation:
$22.00/hr – $26.00/hr
Exact compensation may vary based on skills, experience, and location.
Benefits (dependent upon eligibility):
Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program
Rose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected status.
SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities..
Postal Code: 90601Category (Portal Searching): Finance and AccountingJob Location: US-CA - WhittierWebsite: https://sci-corp.com/
Headquarter Location: Houston, Texas, United States
Employee Count: 10001+
Year Founded: 1962
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Commercial ⋅ Family ⋅ Funerals ⋅ Service Industry