Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. 

In this role, you will be responsible for:

 Primary responsibility is user support and service. Respond to help desk calls, online submittals, walk-ins, and emails in a timely manner. Document help desk resolutions and follow up with users to ensure the resolution is satisfactory.

• Assist users with account logins, password resets, VPN connections, FW permissions, server access, certificates & more.
• Setup, install, and configure new computers, networks, and software (Windows and Mac)
• Responsible for the Onboarding and Offboarding processes in IL site (part of a team)
• Support  Micrososft AD and 3rd party applications and platforms (Google Workspace, Office 365, JumpCloud, Zoom etc.)
• Support hardware problems (printers, projectors, peripherals, etc.).
• Working with vendors (Orders, support, licensing)
• Create and follow standard IT procedures.

About you 

• At least 3 years of proven experience as IT Support role.
• Experience supporting Windows, Mac - Must
• Excellent communication skills and a service-oriented attitude.
• Self-motivated and independent.
• Experience with Micrososft Active Directory, Google Workspace, Micrososft 365 – a must.
• Self-ability to diagnose, deal and resolve basic technical issues.

 

• Experience working under information security regulation and IT protocols.
• At least 1 year of proven experience with management, operation, and maintenance of Network and/or cyber protection products (FW, edr/xdr, dlp, etc.).
• Extensive knowledge & experience in installation and distribution of Microsoft OS, AD management, GPO, and PowerShell, etc
• Knowledge and experience with networking, Switches, VLANs, APs, etc.
• Very good English skills.
• An advantage: Familiarity with Linux, VmWare, PaloAlto, Cato Networks, JumpCloud, XDR.
• Experience administrating SaaS applications such as Slack, zoom, Adobe, docusign and more.
• Experience with Conference rooms systems such as Zoom rooms.
• Experience with scripting - PowerShell or other - advantage
• One year of cloud experience working with AWS - advantage

 

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