Customer Engineer (Customer Technical Liaison)

Company:

Boeing International Corporation, United Arab Emirates

As a provider of cutting-edge aircraft retrofit solutions, Boeing Global Services (BGS) is expanding the Customer Engineering team to continue providing exceptional customer service and technical expertise.

Currently, Boeing Global Services is looking for a Customer Engineer (Customer Technical Liaison) to join our team in Dubai UAE whereby the talented individual will act as the main technical point of contact during Phase I (capturing the business) for both our airline and leasing customers. The Customer Engineer will continuously liaise with customers, understand their retrofit modification requirements, initiate the proposal generation process and keep the customer apprised of proposal progress.

Position Responsibilities:

• Engage with customers (Airlines and Lessors) to understand their retrofit modification requirements.

• Review aircraft configurations, provide technical expertise and assist customers in selecting the appropriate retrofit modifications based on their specific aircraft configurations and operation requirements.

• Communicate worldwide Regulatory and Airspace requirements to customers for potential configuration changes

• Initiate the proposal generation process.

• Collaborate with internal teams to develop and present retrofit proposals

• Support modifications for all business product lines including: Interiors, Connectivity, Avionics, AP&S (Airplane Performance & Safety), and BCF (Boeing Converted Freighter).

• Develop and maintain relationships and partnerships with internal and external customers, stakeholders, peers, partners and direct reports.

• Monitor proposal progress and keep customers updated.

Basic Qualifications:

• Bachelor’s degree or higher in an engineering major or equivalent.

Preferred Qualifications:

• A solid background in aviation engineering with a deep understanding of aircraft retrofit modifications.

• Proven experience in customer-facing roles, demonstrating exceptional communications skills, relationship-building abilities and the capacity to understand and address the customer needs effectively.

• Experience working with airline and/or leasing organizations.

• Experience working with FAA/ EASA Part 21 design organizations.

• Good communication, project management and organizational skills.

• Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.

Other job-related information

• This vacancy is for an international, locally hired position in Dubai, UAE.

• Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll, and will commensurate with experience and qualifications and in accordance with applicable local law. Employment is subject to the candidates’ ability to satisfy all labor and immigration formalities.

Language Requirements:

Not Applicable

Education:

Bachelor's Degree or Equivalent

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer willing to sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (United Arab Emirates)