JOB PURPOSE:

The Administrative Care Manager, under the direction of the Center/Clinical Service Director, supervises all day-to-day operations of the Interdisciplinary teams and participant outcomes. As such, the Administrative Care Manager serves as the Administrator for the LHCSA along with coordination of the multi-disciplinary integrated care in the community, Day Health Center, Diagnostic & Treatment Center, and throughout the continuum of care. Coordinates with all managers to ensure all metrics logs are complete and provide support and assistance as required.

JOB RESPONSIBILITIES:

IDT

• Takes initiative, is resourceful, proactive, creative, innovative, and independent.
• Oversees, coordinates and provides support to site-based managers, clinical staff including but not limited to the DTC, DHC, rehabilitation, nutrition, social work and home care services.
• Provides oversight of participants’ services and ensures effective development of a personalized care plan resulting in positive outcomes.
• Coordinates in-service training and continuing education for the professional development and advancement of team members.
• Collects data for operational metrics geared towards ensuring participants are treated at the appropriate level of care.
• Participates in all quality assurance and regulatory initiatives to ensure compliance with regulatory agencies.
• Serves as administrator on call during non-operational hours.
• Collaborates with all departments including but not limited to shared services and specialized programs to establish new & improved care delivery processes and protocols in accordance with evidence-based practice.
• Monitors and minimizes voluntary disenrollment.

Corporate Standards

Performance Standards

• Performs consistently with organization’s mission and philosophy.
• Performs job responsibilities according to organization’s policies. Seeks clarification when needed.
• Assumes responsibility for assignments given, seeks supervision appropriately, and is accountable for work performance. Meets productivity guidelines.
• Maintains proper documentation (updated, timely, legible) related to patient care, whether paper or electronic.
• Maintains HIPAA standards and confidentiality of PHI.
• Supports staff, student, and volunteer orientation and ongoing in-service education as requested.
• Supports organizational activities by participating in quality improvement activities, special projects, internal and/or external committees, community activities, and other duties as assigned.
• Serves as role model for peers and colleagues.
• Assumes responsibility for professional growth and development; maintains and upgrades professional knowledge and practice skills.
• Treats other CenterLight employees respectfully and facilitates an environment of teamwork.
• Initiates, if appropriate, incident reporting process, and participates in incident investigation and reporting as applicable.
• Performs general office duties in connection with job responsibilities, including but not limited to photocopies, faxing, typing, filing, and phone calls.

Service Standards

• Makes the needs of participants their central focus and finds innovative ways to provide an exceptional experience.
• Develops and maintains positive “customer” relationships (“customer” is defined as co-workers, participants, visitors, vendors, supervisors).
• Communicates with customers in a caring, helpful, considerate, and culturally sensitive manner.
• Demonstrates a thorough understanding of customer needs and wants and attempts to anticipate and meet customer needs.
• Suggests and implements customer-centered service improvements.
• Encourages customers to engage with CenterLight employees and CenterLight activities.
• Utilizes service recovery techniques to resolve issues quickly and to the customer’s satisfaction. Immediately reports customer dissatisfaction to IDT for follow-up.

Managerial Standards

• Ensures direct and indirect reports perform their responsibilities in compliance with applicable rules, regulations and organizational policies.
• Evaluates the work performance and competency of staff. This includes ongoing informal feedback/counseling/support and completion of annual performance reviews.  
• Maintains accountability for individual staff performance and professional conduct.
• Adheres to organization’s policies regarding disciplinary action and collaborates with Human Resources as needed for guidance on disciplinary actions/terminations.
• Develops individual professional development plans with direct reports, including the identification of in-service training needs and interests.
• Investigates and resolves employee grievances and complaints in collaboration with Human Resources as appropriate.
• Participates in departmental budget planning; oversees budget management and approves departmental expenditures.

Quality

• Assists in ensuring all clinical documentation for all participants is complete and accurate and in accordance with CenterLight policies.
• Ensures all incidents are investigated timely. Ensures that the Level 2 investigation is completed in a timely manner according to CenterLight policies and regulations.
• Investigates and assists in resolving customer grievances timely.
• Conducts random reviews of participants’ charts to ensure compliance and address any deficiencies.
• Participates in special projects and assignments as required. 

Schedule: 8:30 AM – 5:30 PM

Weekly Hours: 40

QUALIFICATIONS:

Education:

• Baccalaureate degree in Business Administration, Healthcare Administration, or related fields.
• A master’s degree is preferred

Experience:

• Minimum of 3 years of recent healthcare operations experience.
• Minimum of one (1) year of experience working with elderly population in a Certified Home Health Agency (CHHA), Managed Long Term Care (MLTC) and Program of All Inclusive Care for the Elderly (PACE).
• Minimum of two to three (2 – 3) years of Clinical Staff Supervisory experience preferred.

License: N/A

Additional Requirements:

• Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact. 

Language: Bilingual preferred.

Physical Requirements

Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to:

• Standing – Duration of up to 6 hours a day.
• Sitting/Stationary positions – Sedentary positions for up to 6-8 hours a day for consecutive hours/periods.
• Lifting/Push/Pull – Up to 50 pounds of equipment, baggage, supplies, and ability to lift patients safely and using OSHA guidelines, etc.
• Bending/Squatting – Must be able to safely bend or squat to care for patients, use medical supplies, etc.
• Stairs/Steps/Walking/Climbing – Must be able to safely maneuver stairs, climb up/down, and walk to access work areas. Position requires the individual to be able to travel and walk between sites/locations and work areas throughout the day.
• Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools (ie. typing, use of medical supplies, equipment, etc.)
• Sight/Visual Requirements – Must be able to visually assess patients, read orders type/write documentation, etc. with accuracy.
• Audio Hearing and Motor Skills (language) Requirements – Must be able to listen attentively and document information from patients, community members, providers, etc., and intake information through audio processing with accuracy. In addition, must be able to speak comfortably and clearly with language motor skills for customers to understand the individual.
• Cognitive Ability – Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.

Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company.

 

We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Salary Range (Min-Max):

$80,000.00 - $95,000.00