Position Summary...

The Senior Manager of the Collection & Payments function within the Revenue Cycle Management organization is responsible for driving the conversion of billed revenue into cash by overseeing end-to-end collection operations for Walmart Connect across all advertisers. This role ensures timely, accurate, and compliant collection of receivables while maintaining strong relationships with customers, agencies, and internal stakeholders.

This position leads a team of collection managers and analysts while partners with the Enterprise Business Solutions team to safeguard Walmart working capital, minimize bad debt exposure, and ensures that cash application, payment processing, and credit management processes operate efficiently and transparently. As the team leader, this person is expected to drive continuous process improvements and to work closely with Sales, Client Services, Finance and other leads within RCM to proactively address payment barriers, resolve disputes, and optimize cash flow.

The senior manager combines financial rigor, operational discipline, and customer empathy to balance assertive collections practices with a best-in-class advertiser experience. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

About Walmart Connect:
At Walmart, we enable the connection between supplier brands and retail shoppers at an unprecedented scale. As primary stewards of our brand promise, “Save Money. Live Better,” we work alongside some of the most talented people in the world to engage with the more than 150M households who shop with us. This is a unique opportunity to join a small, highly-visibility team within the largest company in the world. We believe all digital advertising can be targeted and accountable – and we have Walmart’s sales data to prove it. Walmart Connect wins when suppliers invest in digital media to drive growth; Walmart and our supplier partners win when your digital expertise helps sell more goods online and offline. Growth in our digital advertising business is key to Walmart’s overall growth strategy.

What you'll do...

Collections Management · Lead the end-to-end collections process for all advertiser and agency accounts, ensuring timely follow-up and resolution of outstanding balances. · Develop and implement differentiated collection strategies for various customer segments (agencies, suppliers, sellers, non-endemic advertisers). · Monitor AR aging reports and coordinate with Sales, Client Services, and Billing teams to address delinquent accounts. · Identify high-risk customers, escalate appropriately, and recommend campaign pause actions when necessary. · Establish and maintain regular cadence reviews with internal partners to drive accountability on open receivables. · Establish and maintain ways of working with the Enterprise AR and Cash team to fully utilize their support. Payments & Cash Application · Partner with the EBS Cash Application team to ensure accurate and timely posting of payments to advertiser accounts. · Oversee reconciliation of customer payments, unapplied cash, and credit memos to maintain clean AR ledgers. · Ensure proper documentation and internal controls around refunds, write-offs, and credit adjustments. · Support automation and system improvements for payment posting, remittance matching, and reconciliation workflows. Dispute & Risk Management · Collaborate with the Invoicing & Dispute Resolution team to resolve payment delays caused by billing discrepancies or credit disputes. · Maintain a feedback loop with the Contract & Policy Management team on recurring payment or term issues tied to contract structures (I.e. payment terms) · Monitor and mitigate credit risk exposure by analyzing customer payment trends and advise on credit limits, write-off approvals. · Track and report on revenue at risk and collections KPIs to leadership, identifying root causes and recommending corrective actions. Reporting, Oversight & Process Optimization · Produce and present collections dashboards, DSO trends, and bad debt analyses for leadership and cross functional partners · Identify process improvements to accelerate cash application, streamline collections workflows, and reduce manual touchpoints. · Support RCM automation team in working with Product and Engineering teams to define system requirements for AR automation and enhance data visibility. · Ensure adherence to internal controls, audit readiness, and SOX compliance within collections and cash processes. What You'll Bring... · Master or Bachelor's degree in business, finance, accounting or data analytics related areas. · 8+ years' experience in different aspects of billing functions or accounting, with minimum 2 years of experience leading teams. · Proven experience in system automation, data analysis, and business intelligence tools (Tableau, Power BI, SQL). · Experience with ERP or billing systems; strong data reconciliation and variance analysis skills. · Strong understanding of audit and control frameworks (SOX, internal control testing, compliance reviews). · Strong ability to execute, measure results, and demonstrate progress in the face of ambiguity in a dynamic environment with competing priorities. · Experience leading changes, process transformation, and scaling operational infrastructure · Excellent communication and stakeholder management at executive levels · Ability to collaborate with cross-functional teams such as Product, Engineering, Finance and Legal to identify requirements in tools, dashboards, and access to data to maximize performance and efficiency. · Ability to earn trust across Walmart Enterprise. Leadership Expectations: · Live and model Walmart's values to foster our culture, support Walmart's commitment to communities, corporate responsibility, and sustainability, and maintain and promote the highest standards of integrity, ethics, and compliance. · Demonstrate curiosity and a growth mindset, foster an environment that supports learning, innovation, and calculated risk-taking, exhibit resilience and positivity, and drive continuous improvements. · Lead and mentor a team of collections analysts or managers, fostering a culture of accountability, customer focus, and operational excellence. · Establish clear performance metrics and team goals aligned to RCM’s overall operational objectives. · Collaborate cross-functionally to align upstream (contract & policy management, billing & disputes) and downstream (reporting & automation, finance) processes for end-to-end revenue continuity. · Serve as the collections subject matter expert and escalation point for internal and external stakeholders. Walmart Core Values Expectations: An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position: · Respect the Individual: Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best team · Respect the Individual: Creates discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others’ contributions and accomplishments. · Respect the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action. · Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving). · Act with Integrity: Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates, takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values. · Act with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. · Serve our Customers and Members: Delivers expected business results while putting the customer/member first and consistently applying an omni merchant mindset and acts with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members. · Serve our Customers and Members: Adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and shaping the team’s strategy. · Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks. · Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
San Bruno, California US-08848: The annual salary range for this position is $117,000.00 - $234,000.00
Bentonville, Arkansas US-30008: The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.