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Job Category

Product

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Join our team as a Sr Product Manager and take on complex, ambiguous opportunities to enhance the customer experience within the Security Org at Salesforce. Be a passionate advocate for user-centered design and develop strategies for multiple projects. Drive meaningful customer value with unique business advantages and engage directly with internal and external partners. Act as an industry expert, support Security leaders, and spend time with stakeholders outside your domain. Define success metrics, coordinate cross-functional teams, and launch products smoothly to build customer trust. Join us and inspire collective action while contributing to the improvement of Security Operations at Salesforce.

Responsibilities:

- Evangelizes and follows best practices regarding user centered design and product management.

- Develops strategy and owns milestones for several related projects given a well-defined problem with minimal oversight. The candidate should be able to develop a 1-2 year prioritized roadmap and multi-year roadmap (if applicable).

- Develops AI-driven product strategy with unique and durable business advantages to drive meaningful customer value for their specific area.

- Engages directly with internal customers, and partners (external and internal) to better understand needs and opportunities.

- Acts as an internal authority in customer needs, customer best practices, competitor landscape, and industry trends.

- Supports product leaders by preparing demos and answering questions for industry analysts.

- Spends at least 15% of time with stakeholders outside their domain sub-cloud, including customers, and cross-functional distribution stakeholders. 

- Identifies solutions that build long-term value for the business.

- Defines success metrics for projects and proactively ensures those metrics can be monitored throughout the product’s lifecycle.

- Identifies several related solutions in response to an ambiguous problem.

- Coordinates work across several cross-functional teams to optimize customer value and team health, resulting in a positive impact on the customer experience as evidenced by quantitative or qualitative metrics.

- Identifies issues that require escalation quickly and successfully brings those issues to resolution.

- Launches products smoothly in ways that build customer trust and value.

- Communicates messages that inspire groups of people to take collective action.

- Adapts messages to meet the needs of the audience.

- Participates in and contributes to activities that improve the cloud's operations, including onboarding new team members and knowledge sharing.

Qualifications:

- Bachelor's degree in Computer Science or equivalent.

- 5+ years of experience in product management.

- Solid understanding of Cloud Technology, as well as AI concepts, including machine learning, natural language processing, and business applications.

- Experience working with AI platforms. Knowledge on Agentforce is highly desirable

- Excellent communication and presentation abilities.

- Ability to work effectively in a cross-functional global team environment.

- Consistent track record of successfully launching products and driving customer value.

- Experience in strategic planning and roadmap development.

- Strong analytical and problem-solving skills.

Note: People management is not available at this level except as an APM Rotation Manager.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For Washington-based roles, the base salary hiring range for this position is $184,000 to $253,000.

For California-based roles, the base salary hiring range for this position is $200,800 to $276,100.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.