Salary circa  £36,000 dependent on skills and experience  

Permanent, 37 hours per week, Full-time, with flexibility for part-time  

Location: Lincoln Office, Lincolnshire 

Realise your potential!  

Are you passionate about transforming data into meaningful action, improving operational performance, and driving sustainable change? We’re looking for a Process Improvement Analyst to join our Customer & Operational Services team. In this pivotal role, you will help shape the future of operational excellence by analysing performance, identifying improvement opportunities, and supporting major change initiatives across a fast paced operational environment. 

In this role you will: 

• Analyse performance data from multiple sources, conduct trend reviews, and generate actionable insights that help teams improve operational outcomes. 

• Develop analytical models, reviewing post‑implementation performance, identifying systemic issues, and supporting predictive early‑warning tools. Your work will directly influence decision‑making and conversations at both operational and leadership levels 

• Lead structured Root Cause Analysis (RCA) sessions, facilitate improvement workshops, and use Lean methodologies to identify inefficiencies, waste, and improvement opportunities 

• Ensure all process changes, analyses, and improvement outputs are fully documented and stored in a structured, accessible way. You’ll help build a central knowledge base of RCA findings, improvement methodologies, and best‑practice 

• Collaborate hand‑in‑hand with operational services teams, leadership groups, and change colleagues to align improvement efforts. This includes delivering regular updates, supporting improvement networks, and contributing analytical expertise 

What does it take to be a Process Improvement Analyst? 

• Proven leadership or specialist experience in process improvement, performance analysis, or operational resilience. 

• Strong background in Root Cause Analysis and change management in complex operational environments. 

• Excellent stakeholder engagement and influencing capability across all levels. 

• qualifications including Lean Six Sigma Black Belt, ProSci Change Management Practitioner status are desirable but not essential 

• experience within the UK water industry or other regulated utilities 

Benefits aligned to this role  

Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do.  

Your benefits will include:  

• Full private healthcare with no excess  

• 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion  

• A flexible working culture  

• Competitive pension scheme – we double-match your contributions up to 6% (18% total) 

• Life Assurance at eight times your salary  

• Personal Accident cover – up to 5x your salary  

• Bonus Scheme  

• Flexible benefits to support your wellbeing and lifestyle  

• Paid time off when you’re physically and mentally unwell  

• An excellent Family Leave package – to help you support your family