Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.
What you will be doing:
As a TechDev Product Owner, As a TechDev Product Owner, your role as an analyst will involve reviewing customer-reported issues to ensure all relevant information is included. You will be responsible for determining whether the issue can be resolved within the team or needs to be escalated to another HORIZON Journey team. Collaboration with cross-functional teams to analyze customer feedback, prioritize issues, and deliver high-quality solutions that meet customer expectations and improve product performance is key. Additionally, you will be tasked with replicating the reported issues, thoroughly documenting your findings and actions, and working towards providing solutions.
What you bring:
- Act as SME for the HORIZON platform and for the entire HORIZON Value Stream
- Reproduce reported issues to understand the root cause and gather more context, such as BCR settings
- Ensuring the issue resolution and acceptance criteria adequately cover the requirements provided and getting sign-off from the stakeholders
- Review and research customer-reported issues to determine if the issue is a genuine issue
- Ensure all necessary information is present for accurate analysis
- Quick turnaround on low/medium complexity, high-impact priority issues
- Add acceptance and testing criteria
- Thoroughly record all issue vetting and reproduction efforts for accurate records
- Assess if the issue can be resolved within the team or if it needs escalation to the Kanban or Scrum teams
- Partner closely with other members of the team to propose feasible solutions to issue remediation
- Engage with CX teams to gather additional information when necessary and provide updates on issue resolution status
- Participate in process improvement initiatives to enhance issue management and resolution efficiency
- Identify strategies and improvement opportunities while also reengineering processes for greater efficiency
- Conduct tests to ensure changes made by programmers are correct
- Train, mentor, and guide new and junior team members
- Resourceful and proactive in gathering information, solving problems, and sharing ideas
- Engage with CX teams to gather additional information when necessary and provide updates on issue resolution status
- Participate in process improvement initiatives to enhance issue management and resolution efficiency
- Identify strategies and improvement opportunities while also reengineering processes for greater efficiency
Must to have
- Minimum 6 years, 10+ years preferred, of hands-on experience in issue resolution.
- 4+ years of experience in Database Testing, Compatibility Testing, Functional/Non-Functional/System/Integration/Services/UI Testing, QA, and UAT
- 4+ experience working on large-scale, client-facing, enterprise production software.
- Excellent in preparing requirements documentation, use cases, and test cases.
- 4+ years of Manual Testing, Database Testing, Compatibility Testing, Functional/Non-Functional/System/Integration/Services/UI Testing, UAT
- Proven ability to troubleshoot application issues.
- Passion for recognizing and solving problems to deliver actionable business insights.
- Monitoring CX queues to ensure issues have been escalated appropriately and have the correct level of detail captured.
- Troubleshooting issues that cannot be resolved by tier 2
- Acting as critical players in problems and issues as they are subject matter experts in the technology and services they support
- Strong analytical and problem-solving skills
- Familiarity with software development lifecycle (SDLC) and agile methodologies
- Understanding of database management and SQL
- Experience with issue tracking systems (e.g., Jira, ServiceNow).
- Good to have
- Strong English written and verbal communication skills; ability to collaborate with technical and business team members.
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Ability to manage multiple priorities in a fast-paced environment
- Misc.:
- Experience building FinTech, payment, or banking systems
- Knowledge of FIS products and services
- Knowledge of the Financial Services Industry
Work Location: Preferable Chennai / Bangalore
Qualification: BE / MCA (or) Equivalent degree
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass