Application Support Analyst

Posted:
10/27/2025, 1:47:03 AM

Location(s):
Västmanland County, Sweden ⋅ Ludvika, Dalarna County, Sweden ⋅ Västerås, Västmanland County, Sweden ⋅ Dalarna County, Sweden

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Location:

Ludvika, Dalarna County, Sweden

Job ID:

R0036805

Date Posted:

2023-12-04

Company Name:

HITACHI ENERGY SWEDEN AB

Profession (Job Category):

Engineering & Science

Job Schedule: 

Full time

Remote:

No

Job Description:

The opportunity 

HVDC (High Voltage Direct Current) is a product group in Hitachi Energy, which develops, manufactures and sells DC transmission systems on a global market. HVDC technology is used to transmit electricity over long distances and for power transmission via submarine cables. It is also used to connect power systems. Are you looking for a new challenge in an exciting, high-tech environment? 

Join Hitachi Energy as an Application Support Analyst in Ludvika where you support and train users in PLM & Engineering apps, provide documentation and training materials. As an Application Support Analyst you will also be involved in projects and process and maintaining of it. Everyone has different skills and competencies, and we are interested in learning more about you and what you can contribute with 

How you’ll make an impact 

  • Provide global support for users of PLM and Engineering applications. 

  • Create and maintain documentation, guidelines, and training materials for application use. 

  • Support and manage 3D standard libraries, ensuring consistency and availability. 

  • Handle user license and access management, and resolve support issues continuously. 

  • Train and support Global Users and Power Users, fostering application proficiency. 

  • Collaborate with 3rd line support, including vendors and application suppliers, for issue resolution. 

  • Organize and lead User and Power User meetings, promoting knowledge sharing. 

  • Deliver cross-departmental user support and training, leveraging strong PLM and lifecycle management expertise. 

 

Your background 

  • 5+ years of experience with PLM & Engineering apps, including modeling, assemblies, and drafting. 

  • Skilled in Teamcenter and standard part libraries functionality. 

  • HVDC design knowledge is a plus. 

  • Clear communicator across all organizational levels and cultures. 

  • Professional and dependable, with strong interpersonal and collaboration skills. 

  • Fluent in English, Swedish and ITIL knowledge are advantageous. 

 

What we offer  

  • Collective agreement  

  • Flexible working time  

  • Health care and wellness allowance  

  • Fantastic career possibilities within Hitachi Energy both within Sweden and globally  

  • Mentor to support you throughout onboard phase  

  • Various trainings and education supporting employee development   

  • Diversified company with over 70+ nationalities working in Sweden  

  • Supplementary compensation for parental leave  

  • Employee Benefit Portal with thousands of discounts and perks  

  

More about us  

Are you ready for a new exciting challenge? Does the above description sound like you? Welcome to apply! Applications will be reviewed on an ongoing basis, so don’t delay – apply today!  

  

Recruiting Manager Raviraj Umardand, [email protected], will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Mikael Hjort, +46 107-38 29 86; Ledarna: Frank Hollstedt, +46 10 7387043; Unionen: Fredrik Holmgren, +46 107-38 21 85. All other questions can be directed to Talent Acquisition Partner Oliver Chicaiza, [email protected] 

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. 

Hitachi America Ltd

Website: https://hitachi.com/

Headquarter Location: Santa Clara, California, United States

Employee Count: 10001+

Year Founded: 1959

IPO Status: Private

Industries: Consulting ⋅ Industrial Engineering ⋅ Information Technology ⋅ Machinery Manufacturing ⋅ Manufacturing ⋅ Mining Technology