Our growth is creating great opportunities! Our team is growing and we want to hire the most talented people we can. Once you've had a chance to explore our current open positions, please apply to the one you feel best suits you! You can keep track of your progress in the selection process as well as stay updated on new positions that might interest you. 

Shift

Days, Salaried

Scheduled Weekly Hours

40

POSITION PURPOSE:

Provide primary support for each Epic application. Coordinate all issues that arise during the project for their application areas and maintain current knowledge of the organization’s policies, procedures, and business operations.

ESSENTIAL FUNCTIONS:

* Act as the primary support contact for the application's end‐users

* Identify issues that arise in your application area as well as issues that impact other application teams

and work to resolve them

* Guide workflow design, build and testing the system, and analyzing other technical issues associated

with Epic software

* Identify and implement requested changes to the system

* Serve as a liaison between end users' workflow needs and Epic implementation staff

* Maintain regular communication with Epic representatives, including participating in weekly project

team meetings

* Work with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline

* Develop an understanding of operational needs to set the direction for the organization's workflows by

attending site visits and other integrated sessions

* Participate in training and working with end users

* Troubleshoot problems and questions

* Review the status of projects and issues on an ongoing basis with leadership

* Hold weekly communications with team members to discuss the status of deliverables, shared issues,

end‐user concerns, budget, and upcoming milestones

* Other duties as assigned.

SPECIALIZED KNOW-HOW & REQUIREMENTS

* Bachelor’s degree preferred; or associate degree with experience; or direct applicable experience with current certification or ability to obtain certification in lieu of degree considered

* Position will be expected to become certified in the application area within 3 months of Epic corporate training course.

Key Competencies

* Adaptability/flexibility

o Demonstrating flexibility with respect to changing end‐user business needs

* Critical thinking

o The ability and willingness to see things in an open‐minded way and examine an idea or concept from as many angles as possible

* Dependability

o The ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner

* Initiative

o The ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others

* Interpersonal skills

o The ability to communicate information clearly and concisely with project leadership and subject

matter experts

* Learning

o The ability and willingness to learn new software and systems

* Listening

o Listening attentively to ensure that the intended message has been accurately received, holding

responses until the person has finished making his/her point, and repeating information to ensure accuracy

* Problem solving

o Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence

* Relationship building

o The ability to gain trust and establish effective relationships with Epic counterparts and operations

* Resilience

o The ability to persevere in difficult situations, overcome obstacles, and reach high levels of

performance when faced with stressful work situations and time pressures

Thank you for your interest in a career at CGH Medical Center.