Function:  Customer Development

Scope: Local

Location: Guadalajara

Terms & Conditions: Full time position

ABOUT UNILEVER

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world.

This role will be responsible for the strategic growth of the Foods business in all channels and the Traditional Trade Channel for all the categories, both in Mexico through the ownership of the commercial strategy. As CBD Lead, you will inspire and collaborate with other teams to achieve both short-term and long-term business results.   

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Preparation

• Lead the commercial strategy for Tradiotional Trade customers for Foods BU.
• Guarantee we have the right strategy to achieve the short and long-term customer development objectives.
• Develop a Joint Business Plan (JBP) with our customers to achieve sustainable and consistent growth.
• Build strong relationships and strategic alignment with Marketing, CSP (Customer Strategic & Planning), CMI (Consumer Market Insights), and Customer Operations, as well as externally with customers fostering a “triple win” mindset for the customer, our shoppers, and Unilever.
• Assure the voice of the customer is brought, opportunities are detected, and key insights are considered in the company plans and reviews for our clients' development and business growth.
• Be a point of contact to escalate critical issues from our customers.
• Lead and develop a team of KAM’s providing coaching and guidance in negotiation processes and ensuring discipline and focus on priorities, innovations, and account management processes.

Experiences & Qualifications  

• ​​+8 years leading key Accounts teams in FMCG organizations
• Customer Development has proven track record in México.
• Deep understanding of Foods businesses and Traditional Trade Channel and the ability to apply this knowledge to drive business growth. 
• Experience in partnership and collaboration with retailers in México.
• Experience negotiating and influencing teams and clients to achieve the best results.
• Experience leading execution field force for modern & traditional trade and CD Excellence (CD operations / Data and Insights) will be a plus.
• Speaking Spanish/English is a must.

Skills

• Data Literacy: Data-driven decision-making, to understand and leverage new opportunities for growth
• Negotiation: You are a master negotiator, a skilled negotiator that sets the example to successfully navigate and influence others at the organization and externally.
• Category Growth management: Lead plans with customers that deliver long-term sustainable category growth & profit for Unilever and its customers through a joint value creation focus.
• Executional Excellence: use the power of technology and Data & Analytics to continuously improve the current execution framework, influence the shopper mission drawing insights for Unilever and for our customers. 
• Consumer & Customer Focus: Passion for getting on the front line, understanding / anticipating customer needs and translating them into effective strategies to generate category growth through partnership

Leadership 

• Agility: Explores the world around them, continuously learning and developing their skills. Flexes their plans and leadership style to face the changing situation with urgency.
• Talent Catalyst: Creates inclusive and safe spaces, empowering everyone to give their best to support them with coaching and a high challenge-high support mentality. Inspires teamwork, success & development.
• Passion for Winning: Prioritize winning by setting high standards of performance and taking accountability for results. Motivates people to achieve consistent results. Has an owner mentality.

ARE YOU INTERESTED?

 Please apply via this portal as e-mail applications will not be processed. By applying to this role, you are confirming that you have informed your Line Manager and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.   

Unilever embraces diversity and encourages applicates from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.