FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

The Associate Director, Life Operations Management partners with the Chief Operations Officer (COO) to define and execute the Life Operations strategic agenda in alignment with enterprise transformation and customer experience priorities. This role serves as a strategic integrator across Life Operations, driving operational excellence, digital transformation, and cost efficiency through data-driven insights, governance, and cross-functional collaboration. It ensures that Life Ops is future-ready — delivering operational efficiency, compliance assurance, and sustainable value creation across Singapore and Brunei.

Responsibilities:

Strategic Leadership & Transformation Governance

• Partner with the COO to formulate and execute the divisional strategic roadmap that supports AIA Singapore’s long-term business goals.
• Drive Life Operations transformation programs (automation, digitalization, process simplification) to achieve targeted cost-to-serve and efficiency outcomes.
• Lead strategic planning and performance governance to ensure divisional initiatives are aligned to enterprise priorities, including Group Operations, TDA, and Distribution.
• Establish clear transformation KPIs, track ROI, and present progress to senior leadership for transparency and accountability.

Operational Excellence & Risk Governance

• Oversee operational risk governance, process standardisation, and compliance with Group and MAS requirements.
• Strengthen operational resilience, data accuracy, and service quality through continuous review of workflow, system integration, and customer touchpoints.
• Influence divisional resource planning, productivity benchmarks, and cost efficiency through data analytics and insights. Cross-Functional Stakeholder Engagement
• Serve as the COO’s strategic representative in cross-functional and regional forums (Group Ops, Group Transformation Office, TDA, Distribution, ALMA).
• Lead structured engagement sessions with Distribution (Tied Agency, FA, Partnership) to co-create solutions enhancing customer experience, service turnaround, and digital enablement.
• Collaborate with Group and local stakeholders to identify and implement best practices in operational innovation. People Leadership & Mentoring
• Act as a mentor and role model to high-potential employees, building leadership capability and succession pipeline within Life Operations.
• Foster a culture of innovation, collaboration, and accountability that supports AIA’s long-term operational excellence and transformation agenda.
• Champion TDA initiatives related to digital adoption, data analytics, and operational innovation.

Requirements:

• Bachelor’s degree in Business, Finance, or related field.
• Minimum 10 years’ experience in Life Insurance Operations or Strategic Management, with proven success in driving transformation or efficiency programs.
• Strong understanding of life insurance operations, regulatory environment, and cost management levers.
• Proficiency in analytics and digital transformation tools.
• Excellent communication, stakeholder management, and project leadership skills.
• Strategic thinker with strong commercial acumen and change management capability.
• Proven ability to influence senior leaders and cross-functional teams.
• High ethical standards, professional integrity, and results-oriented mindset.
• Commitment to developing talent and fostering innovation

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.