Customer Support Service Specialist​ (Apache)

Company:

Boeing Defence United Kingdom Limited

Company:

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Defence United Kingdom (BDUK), a subsidiary of The Boeing Company, provides design and sustainment support services to multiple rotary and fixed wing aircraft including, AH-64E, CH-47, C17, P8-A and E-7. BDUK employs over 2,000 people across the UK at numerous sites, and the company is experiencing solid organic growth.

 

Job Description:

We are currently looking for an experienced engineer to provide Type Airworthiness and Integrity Management Support for the UK Apache AH-64E as a Customer Support Specialist (6S1V). This role will require the individual to work in a hybrid role supporting BDUK colleagues and the customer at Middle Wallop, Yeovil and Bristol sites.

 

Key responsibilities

• Generate engineering solutions for the Delivery Team (DT) Engineering Authorities (EA) to address airworthiness, maintenance and sustainment issues affecting the UK AH‑64E fleet.
• Maintain and update airworthiness records and tasking within RESOLVE and other relevant MoD systems (e.g. GOLDesp where applicable).
• Undertake independent pre-release verification reviews of Air-system Document Set (ADS) updates, ensuring correctness to approved changes and raising issues to the ADS team and EA prior to formal release.
• When requested, attend and actively participate in Integrity Management meetings and ADS review boards.
• Conduct technical research and lead analytical investigations into technical issues; develop interim and final engineering recommendations and perform associated analysis when requested.
• Ensure all tasked work submitted for approval complies with relevant MAA, MoD, DT policy, MAM‑P, MAA Regulatory Publications (MRP), Defence Standards and Special Instructions (SI(T)).
• Coordinate between the Continuing Airworthiness Management Organisation (CAMO), Engineering Authority, Air Systems Coordinating Design Authority (Mesa), technical authors and internal BDUK teams to deliver engineering outcomes to tasked work.
• Review and improve technical content, structure and readability of manuals, IETMs, RPSTLs, TMs, Service Modifications (SM), Technical Instructions (TI), Product Notifications (PN) and other publications using approved amendment process.
• Provide mentoring and technical guidance to junior engineers
• Support Continuous Improvement (CI), Cost Reduction Initiatives (CRI), employee engagement and other cross-functional improvement activities.
• Where needed, perform “over and above” tasking to maintain and improve engineering standards across Boeing functions.

Essential / Basic qualifications and requirements

• HNC in Engineering (minimum) or demonstratable experience.
• Eligibility to obtain UK SC Security Clearance.
• Extensive practical experience in aircraft maintenance, support engineering or equivalent sustainment experience (preferably rotary wing / AH‑64 Apache).
• Knowledge of UK MOD / Army aircraft maintenance policies, processes, organisation and constraints, including practical MoD project experience.
• Understanding and experience with MAM‑P, MAA Regulatory Publications, Defence Standards and SI(T).
• Experience with MoD RESOLVE and GOLDesp systems.
• Strong ability to analyse and interpret engineering product data (drawings, part lists, supplier data, wiring diagrams and schematics).
• Proven experience applying engineering principles to develop technical solutions to operational, maintenance and quality problems.
• Strong customer focus and stakeholder engagement skills; able to communicate effectively with MoD, maintenance organisations and internal Boeing teams.
• Competence in managing configuration and maintaining document archives and data files.

Preferred qualifications and experience

• Significant AH‑64 Apache (Mk1, D or E) or rotary wing depth and fleet maintenance experience.
• Engineering degree and professional registration (CEng or IEng)
• Proficiency in Microsoft Office (MS Word and Excel) tools.
• Previous experience collaborating with dispersed teams and Design Organisations (DO) interfaces. 

Key competencies and behaviours

• Attention to detail with a First Time Quality mindset.
• Collaborative team player who prioritises team and organisational goals.
• Analytical problem solver with good judgement and a safety-first outlook.
• Able to apply basic financial awareness (cost and schedule variance analysis) to engineering decisions.

Working conditions and travel

• Hybrid on-site working across BDUK sites (Middle Wallop, Yeovil, Bristol).
• Occasional travel to customer and Boeing sites in the UK.

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:

• Competitive salary and annual incentive plans
• Continuous learning - you’ll develop the mindset and skills to navigate whatever comes next
• Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way
• Diverse and inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs
• 23 days plus UK public holidays and a Winter Break between Christmas and New Year
• Pension Plan with up to 10% employer contribution
• Company paid BUPA Medical Plan
• Short Term Sickness: 100% pay for the first 26 weeks
• Long Term Sickness: 66.67% of annual salary from 27th week 6x annual salary life insurance Learning Together Programme to support your on-going personal and career development
• Access to Boeing’s Well Being Programs, tool and incentives
• 6 weeks paternity leave   

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Work Authorization:

This requisition is for a locally hired position in the UK. Candidates must have current legal authorization to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

PLEASE NOTE: The successful candidate will be expected to undergo a Security Clearance Process, which will require 5 years uninterrupted residency in the UK prior to applying.

Export Control Requirements:

This is not an Export Control position.

Security Clearance

This position requires the ability to obtain United Kingdom Security Check.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (United Kingdom)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews. 

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position requires the ability to obtain United Kingdom Security Check.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (United Kingdom)