We are seeking a highly skilled and motivated Technical Lead to join our IT Infrastructure support team. In this role, you will lead a dynamic team responsible for maintaining and optimizing our services and infra, ensuring a smooth operation. The ideal candidate will have strong technical expertise and a proactive approach to problem-solving.

The position has the responsibility for researching, troubleshooting, and supporting multiple applications located in LATAM.

Essential Responsibilities

• Team Leadership: Lead, mentor, and develop a team of IT support engineers, ensuring they are motivated and aligned with the company’s goals. Foster a collaborative and high-performance culture within the team.
• Infrastructure Management: Oversee the maintenance, optimization, and troubleshooting of Linux, Windows servers, Databases like Oracle, SQL Server and different Middleware Components (Tomcat, Apache, Websphere, etc) to ensure high availability, performance and security.
• Ticket Management: Monitor and manage support tickets, ensuring timely resolution of incidents and requests. Implement processes to improve ticket resolution times and customer satisfaction.
• Project Management: Lead infra related projects from initiation to completion, ensuring they are delivered on time, within scope and budget. Coordinate with cross-functional teams to ensure successful project delivery.
• Proactive Problem Solving: Identify potential infra issues and area for improvement. Develop and implement proactive strategies to prevent problems before they impact business operations.
• Documentation: Maintain and improve documentation related to IT infra, processes, and procedures. Ensure knowledge sharing within the team and provide training as needed.
• On-call rotation:  Organize the on-call services and participate on the rotation schedule for escalations.

Required Skills and Expectations

• Technical Expertise:
  • Extensive experience with Linux/Windows operating systems
  • Strong knowledge of Oracle databases, including basic configuration and monitoring.
  • Experience with middleware platform like Tomcat/Apache and Websphere.
• Leadership Skills:
  • Proven experience leading and managing IT support teams
  • Strong interpersonal skills with the ability to motivate and inspire team members.
  • Excellent interpersonal, presentation and communication skills, verbal & written.
  • Focus on customer support and the ability to build successful working relationships with Clients
  • English Language skills, both written and verbal are a must
  • Ability to work calmly and professionally in high pressure situations
• Problem Solving
  • Demonstrated ability to identify, analyze and resolve complex technical issues.
  • Proactive approach to problem-solving with a strong sense of urgency
• Organizational skills
  • Ability to manage multiple tasks and priorities effectively.
• Education
  • Bachelor’s degree in computer science, Information Technology, or a related field.

------------------------------------------------------

Job Family Group:

Technology

------------------------------------------------------

Job Family:

Systems & Engineering

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting