Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.               

Note: The Centers for Medicare & Medicaid Services (CMS), in collaboration with the Centers for Disease Control and Prevention (CDC), require COVID-19 vaccinations for all Medicare and Medicaid certified providers.  Based on this regulation, all of our employees must be fully vaccinated or have a valid exemption.

Job Title:    Patient Coordinator

Company:   Mend Health

Location:    Hybrid

Mend Health is a rapidly growing at-home advanced wound care practice. With partnerships in over eight states, we reach hundreds of thousands of patients annually. Mend Health is on track to establish a new standard for wound care by addressing the most significant barriers to patient engagement and healing: long wait times, limited access, and the need for expert clinicians.

Mend Health seeks compassionate individuals to join our team and make a significant impact on patients and families in their community. Mend Health employees receive:

• Competitive Pay

• Comprehensive Benefits

• Paid Time Off and Holiday Pay

• Life Insurance

• Advancement Opportunities

Mend Health is looking for a Patient Coordinator to join our team. The Patient Coordinator is a key member of the healthcare team responsible for providing a seamless and positive experience for patients throughout their visit. This role involves coordinating appointments, handling inquiries, and ensuring effective communication between patients, providers, and other medical staff. A successful Patient Coordinator should be compassionate, detail-oriented, and able to manage a variety of administrative tasks while focusing on patient satisfaction and care quality. This role is ideal for individuals who enjoy working in a fast-paced healthcare environment and are committed to enhancing the patient experience

Key Responsibilities:

• Schedule and coordinate appointments, tests, and follow-up visits.

• Communicate with patients to provide appointment reminders, answer inquiries, and offer general guidance.

• Serve as a liaison between patients and healthcare providers, ensuring clarity and understanding of treatment plans and procedures.

• Update and manage patient records in compliance with HIPAA and other regulatory requirements.

• Process patient intake forms, insurance information, and payment transactions as needed.

• Collaborate with clinical and administrative teams to enhance patient care and experience.

Qualifications:

• A minimum of two (2) or more years of office administration or field experience is required, preferably in a medical setting, acute hospital, wound care clinic, home health, or skilled nursing unit.

• Excellent communication and interpersonal skills, with a patient-focused approach.

• Strong organizational skills and the ability to handle multiple tasks efficiently.

• Proficiency in medical software (EHR/EMR systems) and standard office applications.

• Familiarity with insurance and billing processes is an advantage.

• Prior experience in a patient-facing role within a healthcare setting, such as a medical receptionist, patient services coordinator, or similar position.

• Experience handling sensitive patient information with a high level of confidentiality and professionalism.

Required Education and Credentials:

• High School Diploma; Associate’s degree preferred

• Graduate from a Certified Medical Assistant (CMA), Emergency Medical Technician (EMT), or Certified Nursing Assistant (CNA) program approved by the Commission on Accreditation of Allied Health Program (CAAHEP) or by the Accrediting Bureau of Health Education Schools (ABHES).

• Current CMA, CNA or EMT Certification licensed in the state of employment – must be maintained throughout employment.

We’ll help you put your passion for patient care to work.  Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.