We are looking for a high performing Senior IT Manager to own our internal IT operations and serve as the internal technical owner of our managed IT services relationship. This is a hands-on, high-autonomy role for someone who can hold a vendor accountable, keep our systems secure and compliant, and make smart technology decisions for a growing operations business. This role has limited direct reports; day-to-day IT support and infrastructure work is delivered through our managed services partner and one direct report.

 

How you’ll make an impact:

• Own the relationship with our managed IT services provider — set expectations, manage SLAs, hold them accountable, and ensure responsive support across our warehouse and corporate footprint.
• Own internal IT operations, systems, and tooling strategy. Co-own budget responsibility for IT spend and the MSP contract.
• Co-own security and compliance alongside the Director of DevOps — policy, controls, audits, risk management, and incident readiness.
• Serve as the internal technical decision-maker who translates business needs into what our vendor executes.
• Partner with operations, engineering, and leadership to keep IT aligned with how the business runs.

About you: 

• Experience managing IT operations and third-party MSP / vendor relationships.
• Demonstrated IT security and compliance experience (frameworks such as SOC 2, PCI, or similar).
• Comfort operating independently without a team, getting outcomes through vendors and cross-functional partners.
• Strong judgment, accountability, and clear communication with both technical and business stakeholders.
• Multi-site or distribution/operations environment experience is a plus.

Compensation for this role is between $110,000 - $120,000