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Job Description

Job Descriptions:

• Review Change to approve or reject request based on Impact assessment, mandatory readiness sign off
• Support project team to integrate change management activities into their project plans
• Summarize CAB agenda, prepare CAB presentation, and submit after CAB minute of meeting
• Be flexible and available to interact and connect with people at all levels in the Company in business and non-business hours for Change management inquiry or assist
• Develop and deliver Change/Release retrospect reports to distribute to executive audience(s) and drive discussion of all recent rollbacks, changes causing incident with root cause and prevention, Within/ Over SLA, and violation changes in a weekly CAB meeting
• Utilize Service Now tool to automate available metrics, trending and reporting for best practices
• Perform root cause analysis and review with Change requester for any Change causing incident, Rollback, or Violation

Qualifications:                                                                              

• Preferred Bachelor or Master’s degree in information systems, Information Technology, or related degree
• At least 5 years of related IT Service Management especially on Change Management
• Good analytical, problem solving, communication and interpersonal skills
• Knowledge in operations management, strategic planning and execution
• ITIL certificate preferred

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.