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We are looking for a Global Commercial Operations Manager to support Bolt Food’s Commercial processes and be a key member of the HQ Merchant management team. The team’s mission is to continuously improve commercial efficiency and effectiveness by driving operational excellence, enabling cross-functional collaboration, and delivering scalable tools and processes.

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<gh-about-us>
<title>About us</title>

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With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<title>About the role</title>

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(from discovery to rollout), supporting global Sales, Account Management, and Merchant onboarding processes. You will translate complex business problems into clear requirements for engineering teams, while also ensuring technical solutions are understood and adopted by business stakeholders.

Your responsibilities will include designing and implementing processes in Salesforce CRM, creating scalable workflows, driving system integrations, managing change and adoption, and leading enablement initiatives (including training and training material creation). You will also serve as a key liaison between business stakeholders and technical teams, ensuring alignment and successful delivery of global initiatives.

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<gh-responsibilities>

<title>Main tasks and responsibilities:</title>

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• <point>Acting as a bridge between business and technology: translate business challenges into technical requirements, and technical solutions into business value.</point>
• <point>Leading end-to-end project delivery, including discovery, scope definition, prioritization, solution design, rollout, and change management.</point>
• <point>Managing Salesforce CRM for commercial teams, while ensuring integration with other systems and tools.</point>
• <point>Analysing the full Partner Journey to identify process gaps, automation opportunities, and efficiency improvements.</point>
• <point>Building and delivering training programs for 300+ global team members, including documentation, workshops, and enablement materials.</point>

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<gh-requirements>

<title>About you:</title>

<bulletpoints>

• <point>3+ years experience in Commercial Operations, Sales Enablement, or Project/Program Management, preferably in digital marketplaces or highly competitive industries.</point>
• <point>Proven ability to manage end-to-end projects: discovery, requirement gathering, scoping, execution, rollout, and adoption.</point>
• <point>Ability to discuss technical concepts with developers and translate them into business language.</point>
• <point>Experience with change management: driving adoption of new processes and tools across large, distributed team and support them with training materials</point>
• <point>Strong stakeholder management skills, able to work with cross-functional teams.</point>

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Experience is great, but we also look for drive, intelligence, and integrity. So, even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
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<gh-perks>

<title>Why you’ll love it here:</title>

<bulletpoints>

• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world. </point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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