Description

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers’ unique needs – whether it’s protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come.

The Opportunity
We are looking for a curious, detailed-oriented Data Analytics intern to support our Customer Experience (CX) and Voice of the Customer (VoC) initiatives. This role offers hands-on exposure to how customer feedback and data are collected, analyzed and transformed into insights that influence business decisions. We provide the opportunity for a flexible work arrangement with defined days in our downtown Cincinnati office and working from home.

Job Responsibilities

• Support the collection, organization, and analysis of customer feedback from surveys (i.e. NPS, CSAT, CES), reviews and other VoC sources.
• Assist in identifying themes, trends, and insights from qualitative and quantitative customer data.
• Help maintain and improve the VoC reporting and documentation.
• Contribute to CX storytelling by summarizing insights for presentations and internal communications.
• Support CX initiatives and projects that improve customer journeys and experiences.
• Analyze data sets to identify patterns, trends and opportunities for improvement.
• Create and update charts and visualizations to communicate insights clearly.
• Assist in data validation, cleanup and organization to ensure accuracy.
• Translate data findings into actionable insights for business stakeholders.
• May perform other administrative/support tasks including maintaining databases, data entry, reporting, maintaining files, photocopying, imaging, mail, and/or supply functions.
• Performs other duties as assigned

Minimum Qualifications

• High school diploma or equivalent.
• Entering at least 2nd year of higher education pursuing a degree in Business, Communications, Analytics, Data Science or a related discipline.
• Comfortable working with data and learning new tools.
• Strong interest in customer experience, data analysis and problem-solving.
• Able to work at least 20 hours per week during normal business hours, but we can offer up to full time hours.

What to Expect  
As an intern, you’ll have the opportunity to connect with other interns, managers and leaders at MassMutual Ascend while gaining hands-on experience in your area of focus. 

• Focused one-on-one meetings with your manager. 
• Ongoing opportunities for development and learning. 
• Working in a fast-paced environment with available flexible work schedules. 
• A place to grow your career in a culture that inspires, rewards and develops employees. 
• Small company feel with a focus on meeting customer’s needs today and also well into the future. 
• Propose your own ideas on projects.

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Why Join Us.

MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply.

At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees.  Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.  For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..