You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most. 

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical. 

The Marketing team at Bose consists of passionate, bold, and music-loving storytellers. We tap into the magic of what makes Bose, BOSE, and through our marketing efforts, connect that magic with people who relate to our belief that sound is the most powerful force on earth.

Job Description

Reporting directly to the VP of Direct to Consumer, the Director of Digital Operations will be responsible for overseeing and optimizing our digital operations to drive efficiency, scalability, and innovation across all digital platforms and processes. This role requires a visionary leader who can align technology initiatives with business goals, foster collaboration across teams, and ensure seamless execution of digital projects.

As the Digital Operations Director for our Direct-to-Consumer (DTC) organization, you will lead a unified team focused on operational excellence, Agile principles, and MarTech product & platform management. Your role encompasses driving innovation, optimizing processes, managing marketing technology solutions in partnership with IT, driving change management across DTC, fostering Agile leadership, and developing high-performing teams to support our DTC initiatives.

Key Objectives:

• Unify digital operations into a cohesive, accountable team focused on DTC success.
• Align technology roadmap to business strategy and goals driving innovation and best in class digital experience
• Facilitate collaboration with IT and DTC partners, enhancing overall operational efficiency, innovation, Agile adoption, and alignment with Product & Platform Management objectives.

Responsibilities:

Process Optimization:

• Lead efforts to streamline and optimize digital processes across all departments within the DTC organization.
• Implement best practices and standards to enhance operational workflows and reduce inefficiencies.
• Continuously monitor and analyze KPIs to identify improvement opportunities and drive operational excellence.

Technology Management:

• Identify and oversee the selection, implementation, and integration of digital tools and platforms that align with DTC business requirements and strategic goals.
• Manage vendor relationships and contracts related to digital operations to ensure service excellence and cost efficiency.

Change Management and Adoption:

• Drive change management initiatives to support digital transformation efforts within the DTC organization.
• Foster a culture of innovation and continuous improvement, promoting the adoption of new technologies and digital processes among stakeholders.

Product & Platform Management Support:

• Collaborate closely with IT to align digital operations with product strategies and roadmap priorities.
• Support the lifecycle management of digital products and platforms, ensuring they meet business objectives and user needs.

Team Leadership and Development:

• Build and lead a high-performing team of Product Owners, digital operations professionals, and Agile practitioners.
• Provide coaching, mentoring, and development opportunities to nurture talent and promote skill growth.
• Foster a collaborative and inclusive work environment that stimulates creativity, innovation, and cross-functional teamwork.

Qualifications:

• 12+ years of proven experience in digital operations management, within a DTC or e-commerce environment.
• Experience with AI and personalization a plus.
• Strong leadership skills with a track record of Agile leadership and managing high-performing teams.
• Expertise in Agile methodologies, tech management, and product management practices.
• Ability to collaborate effectively across different organizational towers to ensure successful project delivery and alignment with broader business goals.
• Experience working with multiple technology platforms.
• Bachelor’s degree in Business Administration, Information Technology, or related field (Master’s degree preferred).

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

If you believe you need a reasonable accommodation, please send a note to [email protected]