Job Summary:

Member Engagement Specialist II is responsible to serve as point of contact for value added benefits and direct them to the appropriate process for benefits.

Essential Functions:

• Answer and route incoming inquiries to proper personnel or initiate intake process for extra benefits and rewards
• Support the planning and implementation the Member Advisory Committees by line of business
• Collaborate with business owners to share insights and drive market/product improvement plans
• Create and maintain electronic files for Member Engagement and the Member Advisory Committee
• Provide timely and accurate documentation
• Actively participate in team and program meetings
• Maintain basic knowledge of department and market activities related to member engagement and retention
• Ensure that member related contractual requirements are compliant
• Support the development and implementation of member engagement and retention initiatives
• Perform data entry and basic analysis, including specialization in pulling specific reports as needed
• Support the development and implementation of community engagement programs and partnerships
• Support the development and implementation of incentive retail strategy
• Functions as the department’s Purchase Coordinator for handling vendor payments and the billing process for club memberships
• Supports vendor management
• Support internal teams that drive engagement and retention efforts
• Support outbound calls and member projects.
• Provide assistance to Life Services staff with enrollment process of members within Life Services 
• Perform any other job duties as requested

Education and Experience:

• High School Diploma or GED required
• Associates degree in business or related field or equivalent years of work experience is preferred
• Minimum of two (2) years of experience in administrative support or customer service required

Competencies, Knowledge and Skills:

• Proficient with Microsoft Office, including Outlook, Word, Excel, and PowerPoint
• Good written and verbal communication skills
• Ability to work independently and within a team environment
• Effective listening and critical thinking skills
• Time management skills
• Customer service oriented
• Experience engaging customers telephonically
• Effective problem-solving skills with attention to detail
• Strong interpersonal skills and high level of professionalism
• Skilled at multi-tasking
• Proficient in database management
• Experience within Microsoft Dynamics CRM preferred
• Experience within Clinical Care Advance (CCA) and Streamline preferred

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

$35,200.00 - $56,200.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Hourly

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

 

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.

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