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What We'll Bring:

Joining the Enterprise Systems Management (ESM) function, this role will work with stakeholders across IT Operations, IT Service Management and business domains to understand and deliver solutions that enhance our Monitoring & Alerting Capabilities, primarily based around Splunk. Once these solutions are deployed, the ESM Senior Analyst will continue to own and drive the activities to make sure that the capabilities are used to deliver Service Outcomes on an ongoing basis. The role will take direction from the Global & Architecture functions, Global ESM function, IT Operations and Service Quality teams (where appropriate, influencing that direction).

What You'll Bring:

• Maintaining a strong understanding of the principles and modern approaches to Monitoring and Alerting;
• Understand the use cases for ESM tooling (Dashboards, Metrics, Outcomes, etc.) by interviewing / workshopping with key stakeholders (Incident / Problem Team, Product owners, Infrastructure teams, SDMs);
• Understand the toolset capabilities from a use / consumption perspective;
• Leveraging Splunk to identify answers to business questions - developing queries, data models, analytic approaches and machine learning to identify pertinent data.
• Expand and standardise ESM implementation across all IT services, applications, and infrastructure ensuring consistent and appropriate monitoring is in place;
• Work with the wider ESM team and IT Operations management to enhance and evolve the capacity reporting functions in Splunk;
• Drive the adoption, automation, and self-service utilisation of ESM tooling within IT and beyond, mentoring / training stakeholders as required;
• Participate in Projects to deliver ESM capabilities, particularly information usage (Dashboards, Searching);
• Ensure that Capacity & Performance characteristics of ESM tools are managed and optimised, particularly from an End User perspective;
• Establish and maintain documented standards for ESM, around data structures and usage.

• Key Tasks
• Participate in projects delivering ESM capabilities, focusing on how they are used by the organisation;
• Act as a Subject Matter Expert for ESM toolsets, particularly Monitoring and Alerting, including 2nd line support for issues involving the data or how it is used;
• Review AIS Documentation for appropriate monitoring & Alerting coverage;
• Review CAB agenda for RFCs that have M&A implications; Attend CAB to challenge where appropriate;
• Educate key stakeholders on the benefits and usage of strategic ESM capabilities;
• Drive optimisation of tool capabilities (for example, Dashboarding, ingestion, searching / queries);
• Maintain an understanding of a broad range of data, where it is collected from, and how it is used;
• Troubleshoot data integrity, queries, and process issues relating to ESM toolsets

Impact You'll Make:

• (Essential) Deep understanding of Enterprise Splunk deployments, and integrations with other ITOps management toolsets, from a data modelling / searching / visualisation / process perspective;
• (Desired) Splunk Core Certified Power User or higher.
• (Desired) Understanding of Cloud implementations (AWS preferable) and monitoring (e.g. Cloudwatch).

• (Desired) Detailed Understanding of Microsoft SCOM at an Administrator Level

• (Desired) Detailed Understanding of Grafana (AWS) for cloud Applications at an Administrator Level

• 3 Years or more working in a complex IT Operations and/or IT Service Management Environment;
• Understanding of market leading tools in the following capability domains:
o Log Aggregation (e.g. Splunk, Elastic)
o Application Performance Management (e.g. AppDynamics)
o Infrastructure Monitoring (e.g. SCOM, Entuity, BMC Truesight)
o Network Discovery (e.g. BMC Discovery, Entuity);
• Knowledge of working with Enterprise Splunk environments for IT Operational monitoring;
• Zest for data analytics, with an ability to quickly learn new systems and integrate their data;
• Multitask and solve complex problems; excellent troubleshooting skills, self-motivated and results driven.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Sr Analyst, Infrastructure Engineering and Provisioning