TransUnion's Job Applicant Privacy Notice

What We'll Bring:

The Consumer Operations Support Rep I is responsible for answering inbound phone calls relating to
TransUnion Products and Services.
The Consumer Operations Support Rep I will support both customers and
consumer who use the TransUnion Services.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology

What You'll Bring:

Minimum Matric qualification

Fibre Readiness – 100mbps minimum

Excellent written and interpersonal communication skills

Excellent listening skills and the ability to deal with irate customers regularly

Ability to work remotely, independently, and have a strong sense of duty.

A self starter with strong initiative, with the ability to demonstrate a readiness to make decisions,

take initiative and originate action

Demonstrate attention to detail in all work completed

Collaborates well with others in team oriented environment

Proactively works to improve knowledge and adherence to company processes and procedures

Adapts well to change and can adjust priorities as needed

Displays effective time management skills

Highly computer literate

Impact You'll Make:

1 year Prior experience in a customer center call center environment (preferably consumer credit reporting) or similar environment in a financial institution

This is an entry-level position responsible for handling various queries received

either telephonically, through live chat, fax, ticket or email from consumers regarding their credit reports and TransUnion products. 
The associate provides prompt assistance and resolution to consumer inquiries, including disputes, opt-outs, password resets, and other product-related queries. 
They troubleshoot and analyze system errors, apply fixes where possible, escalate and track unresolved issues for further review.

The role involves maintaining constant communication with their team leader about any issues or error trends and may include mentoring peers by sharing best practices. Additionally, the associate ensures compliance with all TU and other relevant regulatory requirements. 
They also may work on special projects as assigned.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.

Please note that being a credit bureau, some positions require a clear credit record.

#LI-Remote

This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Rep I, Consumer Operations Support