Project Role : Cloud Operations Administrator
Project Role Description : Work with the Service Delivery Manager to perform capacity management, billing/show back operations, and cost optimization activities across multiple cloud environments.
Must have skills : Data Analysis & Interpretation
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are seeking a Nexthink Team Lead to oversee Digital Experience Monitoring operations. This role is responsible for leading analysts, driving proactive monitoring strategy, ensuring SLA adherence, and aligning Nexthink capabilities with ITIL service management processes.

Key Responsibilities:
1. Team & Operational Leadership
Lead and mentor Nexthink Analysts and Senior Analysts.
Manage workload distribution and SLA adherence.
Conduct performance reviews and skill development.
2. ITIL Process Governance
Own Incident, Problem, and Change governance for DEM.
Drive RCA reviews and eliminate recurring issues.
Review and approve automation scripts before CAB submission.
3. Experience Optimization Strategy
Define proactive monitoring framework.
Drive automation and self-healing initiatives.
Collaborate with Endpoint, Network, and Security teams.
4. Reporting & Stakeholder Management
Present dashboards and KPIs in service review meetings.
Track Experience Score improvements and automation coverage.
Provide executive summaries and improvement plans.

Required Skills & Qualifications:
7–10 years in EUC/Endpoint/DEM operations.
2+ years of leadership experience.
Advanced Nexthink platform expertise.
Strong knowledge of ITIL Service Management.
Automation and scripting expertise.

Preferred Qualifications:
ITIL Managing Professional or Intermediate.
Nexthink Advanced Certification.
Microsoft Endpoint / Intune Associate or Expert.
PMP / Prince2 certification (optional).

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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