At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

As a Back Office Associate, you will support the efficient functioning of our company's backend operations by assisting with administrative tasks and operational processes. This junior role will involve working closely with senior team members to ensure smooth account activation, product setup, and ongoing support for our customers. You will have the opportunity to learn and grow within the organization while contributing to various initiatives and partnerships.

Key Responsibilities:

Super User Support:

• Assist in the activation of accounts and products, following established procedures.
• Aid in setting up email domains, ordering numbers, and other activities to support account activation.
• Assist in configuring free trial and test senders for accounts.
• Support the creation and management of user accounts, under supervision.
• Assist with setup and maintenance of billing addresses.
• Learn to implement Automatic Price features on the account level.
• Support price changes and route updates for accounts.

Company Initiatives Support:
 

• Assist in reviewing sender costs (e.g., Viber, WhatsApp) in collaboration with Customer Owners.
• Aid in implementing Automatic Price Update features for customers under guidance.
• Support other ongoing company initiatives as assigned.

Operational Tasks:

• Assist in operational workload to support Customer-facing organization (e.g., bulk updating prices in CPQ SF).
• Learn to evaluate internal processes and identify areas for improvement under supervision.
• Assist in suggesting process adjustments to optimize operational work.

Partnership Assistance:

• Support Partnership teams in the process of creating new customers in Salesforce and setting up accounts in Super User.
• Learn to facilitate the smooth onboarding process for new accounts.

Qualifications and Skills:

• High school diploma or equivalent qualification required; bachelor's degree preferred.
• Some experience in administrative or operational roles is advantageous.
• Basic understanding of business operations and customer service principles.
• Familiarity with software applications such as Salesforce and Microsoft Office suite.
• Strong attention to detail and organizational skills.
• Excellent communication skills and a willingness to learn and adapt