IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!
 

Job Description

We are currently looking for a ServiceNow Business Analyst will work closely with stakeholders, business teams, and technical teams to understand, document, and manage business requirements related to the ServiceNow platform. This role is responsible for bridging the gap between business needs and the ServiceNow development teams to ensure the platform effectively meets business objectives. The Analyst will also be involved in process improvements, creating user stories, and ensuring that delivered solutions align with organizational strategies. This role is a contract opportunity, based in a hybrid enviornment at our Mississauga office and reports to our ITSM Leader, Planning & Project Services.

WHAT’S IN IT FOR YOU?

• Competitive compensation/pay package
• Be part of a long standing and stable industry leader

WHEN YOU JOIN US YOU WILL BE;

Requirements Gathering and Analysis: 

• Work with stakeholders to gather detailed business and functional requirements related to ServiceNow modules (e.g., ITSM, HR, ITOM, ITBM, etc.). 

• Conduct interviews, workshops, and workflow analysis to understand business processes and needs. 

• Translate business needs into detailed user stories and acceptance criteria for development teams. 

Solution Design and Documentation: 

• Create detailed business and functional documentation including process flows, user stories, and system requirements. 

• Collaborate with developers, architects, and the ServiceNow team to design solutions that meet business requirements. 

• Ensure solutions are scalable, aligned with best practices, and can be integrated with existing systems. 

Stakeholder Management: 

• Act as a liaison between business users, technical teams, and management to ensure that requirements and expectations are clearly communicated. 

• Facilitate regular meetings, demos, and workshops with key stakeholders to review progress and obtain feedback. 

Process Improvement: 

• Identify opportunities to improve existing business processes using the ServiceNow platform. 

• Analyze and optimize workflows, configurations, and integrations to ensure efficient use of ServiceNow. 

Testing and Quality Assurance: 

• Assist in the creation of test cases and scripts for system testing and User Acceptance Testing (UAT). 

• Work with the QA team to ensure all requirements are tested and defects are addressed in a timely manner. 

• Conduct validation sessions with stakeholders to confirm that delivered solutions meet the defined requirements. 

Training and Support: 

• Provide end-user training and support for new and existing ServiceNow functionalities. 

• Ensure comprehensive documentation and knowledge transfer for the teams using ServiceNow. 

Reporting and Analytics: 

• Create and maintain reports and dashboards in ServiceNow to track key performance metrics and ensure alignment with business goals. 

OUR IDEAL CANDIDATE;

• 3-5 years of experience as a Business Analyst, with specific experience in ServiceNow implementations. 

• Deep knowledge of the ServiceNow platform, including experience primarily with ITSM, ITOM, SPM modules. 
• Experience with Agile methodologies and writing user stories is highly desirable. 
• Certifications: ServiceNow certifications (e.g., ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist) are a plus. 
• Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a related field. 
• Proficient in creating process flow diagrams, user stories, and technical documentation. 
• Familiarity with database concepts and cloud-based applications. 
• Ability to use reporting tools within ServiceNow to create dashboards and reports. 

Key Competencies: 

• Strong analytical and problem-solving skills. 
• Excellent communication and stakeholder management skills. 
• Ability to work in a fast-paced environment and manage multiple priorities. 
• Attention to detail and commitment to quality. 
• Team-oriented with the ability to work independently when needed. 

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Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
 

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.