Employment Type

Permanent

Closing Date

6 Mar 2026 11:59pm

Job Title

Digital Product Manager

Job Summary

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.

What We Offer

• Performance-related pay

• Access to thousands of learning programs so you can level-up

• Global presence across 22 countries; opportunities to work where we do business.

• Purchased annual leave scheme

• Additional Telstra day off

• Additional 30% off Telstra products and services

• Toolkit provided (laptop + mobile phone + plan paid for)

You’ll join Telstra’s B2B Digital Channels function, the team redefining how Business and Enterprise customers engage with Telstra digitally. We own the experiences customers see, use and rely on — with a mandate to simplify complexity and deliver seamless digital journeys at scale. 

FY26 sets the foundation — delivering steady improvement, strengthening capability, and locking in the strategy that will guide what comes next. From FY27, the focus shifts decisively to ambition: scaling impact, lifting expectations, and bringing premium B2B digital experiences to life.

About the role

As a Digital Product Manager, you are accountable for shaping and evolving priority customer journeys, translating customer needs and strategic intent into a focused, outcome‑driven change. 

You thrive in complexity — navigating ambiguity, aligning diverse stakeholders, managing dependencies across journeys, and making deliberate trade‑offs that balance customer value, commercial impact and delivery reality.

This role demands an experience‑first mindset at scale: the ability to create digital journeys that feel effortless to customers, while intentionally simplifying the complexity beneath the surface.

You will:

• Own and evolve high‑impact B2B digital journeys that matter most to customers
• Drive meaningful simplification across a complex digital landscape
• Raise the bar on experience quality, consistency and reliability across channels
• Deliver measurable outcomes through strong product discipline and execution rigour

Key Responsibilities

• Define and communicate a clear product vision and roadmap aligned to strategy and business outcomes.
• Own prioritisation across competing initiatives, balancing customer value, commercial impact, technical health and delivery dependencies.
• Champion end‑to‑end customer experience, ensuring journeys are designed and delivered holistically across digital channels.
• Work cross‑functionally to align experience outcomes across design, engineering, data and platform delivery.
• Use customer insight, behavioural data and operational metrics to drive continuous improvement.
• Influence platform, API and data decisions to enable integration, reuse and future scalability.
• Ensure security, privacy, accessibility and compliance requirements are embedded by design.
• Communicate priorities, progress and trade‑offs clearly to senior stakeholders and delivery teams.
• Identify opportunities to reduce fragmentation, retire duplication and simplify the digital experience over time.

Key Skills Required

• Proven experience in digital product management within large‑scale, agile environments, preferably in B2B contexts.
• Strong ability to navigate and deliver in complex, multi‑platform ecosystems, including APIs, integrated systems, and cross‑team dependencies.
• Deep understanding of end‑to‑end digital customer journeys, service design, and experience design across diverse customer segments (SMB to enterprise and government).
• Demonstrated capability to balance broad and competing customer needs while delivering scalable, usable, and commercially sound outcomes.
• Data‑led mindset, with experience using analytics, experimentation, and customer insight to inform prioritisation and decision‑making.
• Excellent stakeholder management and influencing skills, with the ability to align direction and drive outcomes without formal authority.
• Clear, confident communicator able to operate effectively at both strategic and delivery levels.
• Comfortable working in ambiguity and complexity, able to break down problems and drive pragmatic outcomes.
• Proven ability to translate strategy into actionable roadmaps and backlogs, and see initiatives through from concept to delivery.
• Positive, can‑do attitude, strong ownership mindset, and a proven contributor to high‑performing, collaborative team cultures.

If you are looking to take the next step in your career, we want to hear from you!
 

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive. 

We are aware of the current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment