At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Summary
Iron Mountain is seeking a motivated Service Delivery Manager. In this role, you will be responsible for leading a team of records management experts and managing high-level client relationships at a federal government site to ensure operational excellence and contract compliance. This is a full-time, onsite position based at our client’s facility in Mitchell, Australian Capital Territory (ACT).

What You’ll Do
In this role, you will:

• Drive Operational Excellence: Manage and direct all operational activities to meet performance and cost targets while ensuring the delivery of best-in-class service to our government partners.

• Collaborate for Strategic Growth: Partner closely with executive decision-makers and Account Executive teams to secure contract renewals, manage commercial accuracy, and implement major change projects.

• Ensure Rigorous Compliance: Oversee adherence to Iron Mountain and Government Department Operating Procedures, while maintaining a safe environment by meeting all local and national Workplace Health and Safety & Environment (WHS&E) requirements.

What You’ll Bring
The ideal candidate will have:

• Extensive Leadership Experience: Proven track record of leading large teams (20+ members) within a warehouse, logistical, or records management operation.

• Public Sector Expertise: Strong knowledge of government environments and the ability to apply market intelligence to achieve complex business objectives.

• Strategic Problem-Solving: Proven ability in multidimensional problem-solving, executive-level stakeholder management, and advanced negotiations.

• Operational Risk Management: Demonstrated experience proactively managing safety, quality, and risk management programs to enhance organisational culture.

Call to Action

If you are a strategic leader ready to make a tangible impact on government service delivery, we invite you to apply today and join our mission to protect and manage the world's information.

Category: Operations Group