About the Role

Uber Freight is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will lead transportation functions to ensure accurate, timely delivery of products in the most efficient and cost-effective manner all while providing excellent customer service to our customers. This position is based at our customer onsite location in Asheville, NC office and will follow a hybrid schedule. Standard department hours are Monday through Friday, 8:00 AM to 5:00 PM.

What the Candidate Will Do

• Use the Transportation Management System (TMS) to its fullest potential in order to facilitate the life cycle of an order
• Exceed customer on time pick-up and delivery expectations
• Establish and maintain effective relationships with carriers contracted to the account as well as other carriers operating in your geographical region
• Effective and timely freight coverage and carrier selection through systemic routing guide and spot shipments including rate negotiation
• Leverage TMS to effectively route and consolidate orders considering best cost and transit options for all transportation modes
• Monitoring and resolving shipment data errors
• Proactive analysis to prevent service failures
• Proactively develop, recommend and implement cost savings and/or service improvement programs in support of the transportation strategy
• Professional and timely communications
• Identify patterns with shipper, receiver, and carrier performance and recommend actions for improvement
• Resolve carrier invoice discrepancies in TMS financials
• Train new customer and vendor users on the TMS, demonstrating knowledge of customer business practices and workflow

Basic Qualifications

• High school diploma or GED equivalent
• A minimum of 2–3 years of relevant experience in transportation, logistics, or supply chain management is required.

Preferred Qualifications

• Bachelor’s degree in Transportation Logistics or Supply Chain Management
• Strong understanding of cross-border transportation and the freight logistics industry 
• Experience with reefer/frozen, flatbed, LTL & FTL transportation 
• Reporting and Analytics (Ability to run BI reports; validate information; understand reports, offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
• Knowledge of Microsoft and/or Google Tools