Job Description​

The Hospital in Your Home (HIYH) Service Coordinator (SC) is an integral member of the HIYH patient care team. The ideal candidate must be self- motivated, mature, and responsible with excellent organizational, verbal, and written communication skills. Strong computer skills are required. You must be able to work independently within a dynamic team environment. We are looking for creative individuals who are, first and foremost, patient centered and can thrive in a fast-paced, rapidly changing, high-profile environment.
This position is responsible for performing clerical duties to maintain an organized command center and allow medical staff to focus on patient care. The SCs duties include but are not limited to scheduling and dispatch of our in-home providers and third-party vendors.  Standard administrative responsibilities such as coordinating department communication within the unit between ancillary departments and with supervisory and management team as required. Additionally, the SC will admit patients, administer, and maintain patient records.
The SC will also provide exceptional customer service to patients, families, physicians, physician offices, the community, third party vendors and internal departments throughout SLHS for HIYH. This includes but is not limited to:
•    Coordinate and schedule home visits, equipment delivery, and lab tests with community partners and vendors from order to service fulfillment.
•    Dispatch in home providers as needed.
•    Collaborate with leadership to develop and implement new processes and systems, with potential to train and orient new staff.
•    Manage complex and multidisciplinary real-time scheduling needs of a diverse population.
•    Diligently follow-up on administrative tasks and communicate updates to the team in an efficient and reliable manner.
•    Scheduling and setting up virtual visits/consults with consulting providers.
•    Assisting patients with enrollment in Saint Luke’s MyChart.
•    Able to answer command center calls with minimal support.
•    Demonstrates high-quality customer service.
•    Participates in timely efficient workflow.
•    Works with care coordination to address community referrals or other referrals as appropriate.
•    Ensures all HIYH patient care supplies (including oxygen tanks) remain stocked and update orders as warranted.
•    Ensures all faxes to the command center are addressed.
•    2-3 years’ administrative experience, preferably in a healthcare setting
•    Bachelor’s degree preferred.  

Job Requirements

Applicable Experience:

2 years

Associate Degree

Job Details

Part Time

Day (United States of America)

The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.