At AIG, we are reimagining the way we help customers to manage risk. Join us as a National General Adjuster Severity Claims to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

• Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate for high value complex claims
• Ensuring effective vendor and litigation management on complex claims within a personal allocation, including demonstrable savings
• Reporting key claims messages to their Team Manager and to internal stakeholders
• Broader internal / external stakeholder communication where required, as a technical claims expert and thought leader
• Delivery of technical training to colleagues and external contacts as appropriate
• Assist in continuous improvement across the region through support for the Quality Assurance / Regional Audit processes
• Ensure adherence to best practice procedures for complex claims, consistent with global best practice
• Handle higher level of complexity claims complex losses within authority limits
• Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense
• Effective communication and management of key advanced complex claims to internal stakeholders and customers/clients.
• Financial control through consistent reserve and other financial transaction discipline
• Accurate and consistent policy interpretation

Leadership Skill:

• Excellent communication skills, both written & verbal
• Good presentation skills and file knowledge
• Time management – ability to manage & prioritize workload and diary management
• Ability to contribute effectively within a team environment and with internal/external stakeholders at all levels
• Ability to assist with technical training to team claim handlers as required
• Ability to influence claims and non-claims stakeholders to effectively direct claims strategy negotiation, mediation, arbitration and ADR skills on higher value complex claims

Technical Skills and Expertise:

• Well-developed/Advanced expertise and knowledge in technically complex claims topics
• Policy language skills enabling accurate and consistent policy wording interpretation
• An advanced and thorough knowledge of legal / regulatory and litigation / procedural requirements for their line of business
• Ability to assist with technical training to team claim handlers as required
• Experience in negotiation mediations
• Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement plans

What you’ll need to succeed

• Multiline claims adjuster experience is a plus.
• Must be detailed oriented, have problem solving skills, be self-motivated, proactive, and have forward thinking skills.
• Ability to communicate information clearly and concisely both orally and in writing.
• Strong interpersonal skills, effective time management and organizational skills.
• Proficient computer skills.

Ready to take your career to the next level? We would love to hear from you.

For positions based in Jersey City, NJ, the base salary range is $85,000 - $108,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: AIG Benefits Overview.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

CL - Claims

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Claims, Inc.