Ecosystem Sourcing Cisco Support Specialist (CL9)

The candidate to work closely with all internal stakeholders on Cisco Program Management Role service offerings, to establish relationships and understand various levels of complex requirements for Cisco partnership program to help Accentuate Cisco county leads and PDD’s. Coach and support other resources with the team to achieve their goals. Become subject matter expert and drivers of specific program initiatives. Also responsible for supporting and assisting on shore Ecosystem Sourcing Services teams with pre and post-sales activities related to selling and fulfilling ecosystem partner product and services through resale engagements. Delivering services with operational excellence to ensure Quote to Cash requests are processed efficiently and accurately using repeatable defined processes. Specialize in an ecosystem segment(s), partner(s), and/or sourcing function(s) to provide deep expertise needed growing areas of our business. Drive improvements to our core processes and develop new capabilities to enable more effective sourcing service delivery, increase value to our clients, and support growth of our business. This role is typically based near or off shore, serving client needs worldwide.

Talent Segment: Sales Enablement or CD&O [TBD]

Your role includes some or all of the following key responsibilities within assigned geography, clients and/or partnerships. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.

Partner Knowledge and Relationships

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Client Knowledge and Relationships

• Maintain a good understanding of sales pursuit process that Ecosystem Sales Directors (“ESD”) follow, to be able to anticipate risks and issues with Quoting to Cash processes.
• Understand the scope of our client opportunities, the relationship dynamics, and client specific purchasing requirements to better serve our client’s expectations.
• Anticipate, prepare and deliver data and information to ESDs to support sales campaigns.

Quote to Cash Execution

• Execute activities supporting the Configure-Quote-Purchase-Fulfill-Invoice-Collect lifecycle.
• Configure to Quote – Work with the Ecosystem Solution Architect to finalize solution configuration required to develop the Bill of Materials (“BOM”).
• Optimizing Partner registration programs for pricing advantages to Accenture.
• Quoting - Support and deliver pricing strategies for resale transactions, considering client value, Accenture profitability, and past/current resale experience.
• Ordering - Manage timely submission of Partner and Distribution Orders.
• Shipping Logistics – consult with Global Sourcing & Delivery to coordinate custom shipping requirements (e.g., Freight Forwarding, post-dated ship dates, client provided shipping, duties and taxes etc.) on behalf of client.
• Manage activities through the online EHub (ServiceNow based workflow tool) and perform assigned tasks within assigned service SLAs and quality standards.

Ecosystem Services Delivery and Improvements

• Follow defined ecosystem services processes to achieve consistent, high quality, efficient results.
• Maintain an appropriate level of relevant policy and legal insights to support risk and issue identification.
• Identify, document and implement process improvements and key learnings such as deal registration steps for a new partner, or new partner channel programs that will help Accenture be more competitive.
• Be available to support internal global special projects such as automation projects, new technology rollouts, or process improvement endeavors.

As an ideal candidate, you will also possess:

Preferred:

• Cisco experience
• 2 – 4 years’ experience with key technology ecosystem partners administration, support, procurement or sales
• Proficient skills and deep understanding of key technology ecosystem partners’ products and resale programs
• Experience working for or with large, enterprise organizations

Basic:

• Strong customer-centric mindset and ability to build and maintain strong, collaborative and effective relationships internally and externally
• Bachelor or Master degree or equivalent
• Excellent written and oral English communication skills
• Intermediate to advanced Excel knowledge for data analysis/reporting
• Knowledge of finance concepts and quote to cash workflow: invoicing, accounts receivable, cash application, invoice collection
• Experience solving complex customers problems through analysis
• Ability to interact and communicate at executive level
• 2+ years’ experience developing strategy and tactics to meet business objectives
• Act independently to determine methods and procedures on new assignments

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

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